We "dined" at Liana's last night and had one of the most disappointing restaurant experiences of all time. We came in right after they opened for the evening (5:30) and took a seat at the bar. At the time, there was only one other group of diners in the restaurant. We were handed menus fairly quickly by the one server working in the restaurant and then proceeded to order a glass of wine each. The bartender came over at one point and we ordered dinner. He didn't write anything down, but I didn't think too much of it at the time. We sat there with a glass of water each, our wine and a bread basket with three pieces of bread until about 6:50 when I was finally able to make eye contact with the bartender (who had taken our order) and inquire about the food we ordered. No one had checked on us up until that point. The wine was long gone, so was the water and the bread. When he went into the kitchen to check on our food, he came back and told us there was no record of our order. I told him we would just take the check for our wine and leave. He got our check and then didn't come back to take our credit card. We had to borrow money from a lovely couple next to us in order to have enough cash to leave! We were so upset by the lack of attention, the failure to submit our order to the kitchen, and then even having to pay for the wine we had after waiting an hour and a half for nothing. I don't know how they can make this right, but they did not seem to want to do anything last night to help turn the experience around. It was so frustrating!
We "dined" at Liana's last night and had one of the most disappointing restaurant experiences of all time. We came in about 5:30 and took a seat at the bar. There was only one other group of diners in the restaurant. We were handed menus by the one server working in the restaurant and then proceeded to order a glass of wine each. The bartender came over at one point and we ordered dinner. He didn't write anything down, but I didn't think too much of it at the time. We sat there with a glass of water each, our wine and a bread basket with three pieces of bread until about 6:50 when I was finally able to make eye contact with the bartender (who had taken our order) and inquire about the food we ordered. No one had checked on us up until that point. The wine was long gone, so was the water and the bread. When he went into the kitchen to check on our food, he came back and told us there was no record of our order. I told him we would just take the check for our wine and leave. He got our check and then didn't come back to take our credit card. We had to borrow money from a lovely couple next to us in order to have enough cash to leave! We were so upset by the lack of attention, the failure to submit our order to the kitchen, and then even having to pay for the wine we had after waiting an hour and a half for nothing. I don't know how they can make this right, but they did not seem to want to do anything last night to help turn the experience around. It was so frustrating!
FYI - As of 02/16/2022 Liana's Trattoria does not have a SERVE SAFE CERTIFICATE, No Employee, Manager or Owner has the Certificate, this is something to think about."The ServSafe Manager Certification verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness. ... The ServSafe Manager Certification is accredited by the American National Standards Institute (ANSI) under the Conference for Food Protection Standards."
We have always LOVED Liana's and have been there dozens of times over the years. Liana's has always had excellent service and exceptional delicious food. Be warned... this place is NOT the same! Everything has changed for the worse. The service was not good and the servers were extremely inexperienced. We had to ask for menus, for wine glasses, for water. After ordering, we waited TWO SOLID HOURS for the entrees. We kept looking around and every single table in the restaurant had NO food. The servers disappeared for most of the 2 hours. However, we kept our cool bc we were looking forward to Liana's food. At one point, about 90 minutes into the 2 hour wait, the host came over to ask us (and the table next to us) what we had ordered. Ugh, that was NOT reassuring. When the entrees finally arrived, we were surprised to discover the food is simply NOT the same at all. The Chicken Milanese was extremely bland w no salt or lemon flavor, and the cutlet was dry/overcooked. The Salmon Picatta on the menu is described as having "tomatoes, spinach, new potatoes and a fennel saffron broth". The salmon entree we received had no broth, no tomatoes, no spinach, no potatoes. It was just an unseasoned plain piece of salmon with some undercooked asparagus. When we were finally done with our meal and ready to go home after such a long ordeal, we could not find any server to bring our check. We finally located the host, who was sitting down at a table chatting with people, and we had to ask him for our check. We were so excited about Liana's reopening, but this is NOT the same place! P.S. Not one single employee was masked. When we entered the restaurant wearing our masks (which is our personal prerogative), the host said something to the effect of "you don't need to be wearing that". Absolutely unprofessional!
A beautiful small Italian eatery. Generational recipes and great hospitality makes this a wonderful spot to visit more then once.
Amazing food! Can’t wait to go back!
Liana’s Trattoria has reopened! This local GEM of a restaurant was closed as a direct consequence of the COVID-19 pandemic. When we found out just a few days ago that Liana’s daughter and son-in-Law, Stephanie and Jesse Foote, were taking over the daily operations of Liana’s we were overjoyed. This has been our go-to eatery for what I consider ‘Italian comfort food’ including a number of menu items we learned to love here. The best news is that Liana’s recipes comprise the great majority of the menu, but there also frequent specials and the delectable homemade desserts The interior has been refreshed but the restaurant’s soul is firmly grounded in the loving care of its previous iteration under the watchful eyes of Liana and Tony. I won’t go into detail about the menu but include pictures of that menu to tempt you.
The owner is not only the best chef.....she is charming and warm and friendly!
Always a wonderful meal.Always enjoy speaking Liana and the staff.
This is the best Italian Restaurant in the greater Fairfield area hands down! The Gnocci is the best I have ever had and I love Gnocci. They are pillows from Heaven! All her Pasta is home made and crafted with love. The deserts are to die for and never overly sweet. Liana also makes the rounds and makes the pasta every day! What a gem!