Zen was absolutely disappointing. We ordered a bunch of sushi and it looked pretty, unfortunately, it was mediocre at best. The service was terrible. Our server rushed us the entire time. She never came to ask how everything was. When she did come over it was to see if we were finished. After we were given the check, she kept coming over to see if there was a credit card. We were still figuring out how we wanted to pay. Once she returned with our card and we finished signing it, not a minute went by and she took it off the table. Zen closes at 9:45pm. It was 9:20pm and they were trying to get us to leave. A few servers were standing in the corner just glaring at us. The entire night was spoiled by poor customer service. I've been here before and wasn't impressed. I decided to give it another go. I will never go there again.
Soooo delicious - speciality rolls! Well designed restaurants, professional polite wait staff. Great menu of wines, which was a nice surprise. Mid-moderate range prices and very busy Friday night.
Food cooked your way and delicious flavor
Great service! Our family had a great experience here last night, the waitress was patient and caring and filled the water many times! Celebrating a birthday.thank you Hello Kitty cat. I suggest making a reservation for her for dinner in the past.
This review isn't even deserving of a single star. The food was dry, bland, and cold. It was not a pleasant experience for any of us. The microwave warmed crab ragoon was the only brightness in the dinner. They told me that they microwave the food that had been sitting for a while before serving us. I ordered bbq spare ribs, which arrived in three minutes, three!! Yes, three minutes, exactly as it sounds, plus it was burnt and cold. We were served unsalted noodles with horrible vegetables and meat. Hair was in our meal, and they smashed our dishes and took our food at inappropriate times. I also ordered lemonade and received pink lemonade, and they failed to create a fresh batch. Their drink options have no versatility… the water tasted awful because it came from the tap. Our previous waiter was violently confrontational and giving us dirty looks, so I had to request that they change our servers. They were scowling and staring DOWN at us the WHOLE TIME and constantly attempting to push us out, despite the fact that their business had been slow recently and no one else was in there but two women who were not treated this way. I don't want to bring up race, but it's necessary in this case considering they wouldn't even refill our water while filling theirs. My aunt was confronted by the waitress woman, who provoked and threatened her; she cursed us with her eyes. They didn't put us where we wanted to be put, so we had to move on our own. It would have been different if there were people there, but it was so empty that our voices echoed, so they turned up the background music. The seats were filthy, and the table we ate at was cleaned with old, filthy rags. I felt really unsafe, especially because I didn't trust the woman who was bringing me the meal that I would shortly consume. They didn't greet us and acted as if they didn't want to be there, work, or take our order. They served lukewarm soup to my 60-year-old grandmother, which she dislikes. She didn't finish it, but she ate it since she was hungry just after her 3-hour long train ride with my younger cousin from New York! I DO NOT RECOMMEND THIS PLACE ⚠️ I'd go on and on about our dreadful experience, but I rest my case; I was a loyal customer, but that's beside the point. Thank you for taking the time to read this.
Went there and spent over $600 and their excuse they didn’t have ice cream service was terrible when you take kids out to dinner they look for for dessert it was just disappointing
called to place a hibachi order for takeout and they said they weren’t doing hibachi for takeout tonight. So i made the drive with my boyfriend to the restaurant and got there at 8pm. it’s 8:55 and im on my way home. Never in my life have i felt so rushed. Our server kept trying to remove plates while still eating them. Horrible service our chef was nice at least. Ill just stick to takeout….also this restaurant has its hours online and state they close at 9:45, so what was the rush ?
Disgusting service. The people who help you there are pathetic and unethical.I went there for hibachi, and the steak was raw. I asked for medium rare, but they gave me raw meat. I told the manager, and he just said, "It's okay, it's okay, it's okay," but it really wasn't. At the end I wanted to complain because nobody brought me a check so I could leave, I complaint about ny food beung raw and he just kept saying "it's okay it's okay" my friend was complaning too and the dude just went "shhhhhh shhhhhh" even said "shut up". We decided not to pay because of that act and he followed us. He followed a group of 17 year olds.... terrible
Been a customer for a while until tonight. The food has been off lately but I stuck it out. Tonight I ordered shrimp chow mein and this is what I received, Cabbage soup. I was told to get a refund I would have to bring the food in, which is ridiculous. Refused to refund me even though I have been a regular customer for months.
We love Zen for the good combination of Chinese, Thai and Japanese. At home, we have some of us who like one and not so much the other. So, the availability of all three really helps us.I love their hot and sour soup!