We came in here to use the bathroom and wanted to order something to make up for it. Only one staffer and they were busy with the drive through. We ended up leaving without ordering.
This review pertains to the following Dunkin locations in Danbury: Newtown Road, Federal Road, Mill Ridge Road. I am a frequent patron of all three of these locations, going to the Mill Ridge location every day during the week, Mon - Fri, for years and years now. While the personnel at Mill Ridge are nice enough (special shout out to the morning manager, Luis, and Richard, who all go out of their way for their regular customers), the service is consistently terrible! I order on the Dunkin app, specifying how my coffee should be made, and it is wrong at least 75% of the time, unless it is made by the morning manager, Richard, or Luis, who all know me. As for the Newtown Road and Federal Road locations, the employees couldn't care less if you are standing in line or go through the drive through and they get your order wrong. They are rude and slow, and have no business being in the customer service industry! Dunkin needs to hire QUALITY, caring people who understand about CUSTOMER SERVICE, and they need to be trained properly to read an online order! An employee at the Newtown Road location over the weekend had no idea what I meant when I ordered my coffee with Thin Mints swirl, despite it being right on their menu! Train your employees folks!!