You must be kidding me. Do not waste ypur money...go anywhere else!!! We ordered a fudgy the whale for Fathers Day. Every year we do this. This year moving to New Fairfield we used Carvel in Danbury. Dont waste youre money. Everyone is just a mess. I will post pictures to show you. I thought it was a.joke.I believe Carl is the owner and he is terrible. Not only charged us for the cake but made us pay the 2 dollars more after we showed Carl the cake. He could of cared less. We got the other cake and paid more. We are so disappointed. I highly recommend not using this mess of a business.
My son wanted icecream today. I went in there with my son and my service dog. The older gentleman told me I can't be in there with my service dog. Meanwhile my service dog had her vest on with her service leash and me wearing the badge around my neck. I then explain to him she is a service dog he still insisted to have me leave. Connecticut law gives people with certain disabilities the right to take bring their service animals anywhere.
I love Carvel since I was a small child. The gentleman working there was so friendly and helpful. I got a birthday cake and it was amazing. Better than buying at the grocery store.
The gentleman that runs this facility is quite nice. And although I enjoyed the items I purchased, the inside of the store looks like the land that time forgot. Really unattractive and not a place that I would want to sit in while eating my food.
Called in advance for a fudgie the whale cake. Guy was friendly on the phone. Went to pick up the cake and it was extremely sloppy. Skimped on the ice cream, didn’t cover the whole cake in fudge, whipped cream piping was something a kindergartner could do better. Fudge mess all over the tray and box. Nothing like what is advertised. Pure lazy, will not be supporting that establishment again. The one in Brewster, NY is much better.
Nasty man inside, yelled at us as soon as our feet literally passed the doorway, went out… got sprayed by a skunk. Go to New Fairfield, they have a wonderful ice cream store there. Trust me, it’s worth it!
The owner is so pleasant and caring. We all enjoyed the ice cream cake. Fresh. Wonderful
This place is usually nice. Not great but nice. The last 2 times I went were just aggravating. It was hard for them to hear me the first time or maybe they just weren't paying attention. Had to correct what toppings I wanted. Ask if spoons and napkins were in the bag was told yes and only had spoons. This time I went I lifted the corner of my mask so they can better hear all while my face was still covered. Was told I had to keep my mask on when it wasn't removed. Asked if napkins were in the bag and was told yes. Once again, just spoons and no napkins. Maybe they just say yes to hurry you out the store bc its only 2 ppl at a time and a line is outside. It would be nice if they could just say "can you say that again please" instead of just saying yes if it is actually due to not hearing you. I like going here out of convenience but seems ill just have to keep driving to german town for IL Baico.
Todd may be one of the nicest business owners I've ever encountered. The product is always good and the service even better.
False Advertisement!They’ve had a sign outside that claims they have mint soft serve but they haven’t had it for a month, just take the sign down. Owner also gives small portions and barley had any ice cream flavors left. (Lots of the ice cream tubs were empty)