Not happy. I ordered two plate dinners, which, with tip, came to $42. My meal was supposed to be a three meat plate - ribs, brisket and turkey. Someone else picked it up because I was working. What I received was a two meat dinner - no ribs!I called, the manager who seemed less than apologetic - I get it, they probably get people looking for freebies. I only asked to get a refund for the difference between a 2-meat and 3-meat dinner. Maybe a couple bucks.I was assured that it would happen that evening because it was a back house thing - whatever that means - I don't care.But it's now into the 3rd day and ... nothing!I understand mistakes happen. First, I was disappointed at not getting ribs. Then a bit put off by what I perceived as a lack of sincerity. Now, I'm upset at being blown off entirely.The food I DID get was great. I came very close to buying a franchise and part of me still thinks maybe I should have taken the plunge. The food really is very good!At least I could have run such an establishment with more integrity than I witnessed this week.
Super nice employees, order the pull pork sandwich which was on point? dining in you can just smell the smoker and all the wonderful meat cooking one of the best Dickey's I been too.
They have great daily lunch specials. The food is delicious, the staff if friendly. They serve you right away. And they even have free ice cream!
Sadly, this location has gone down hill. They appear to be having trouble retaining employees, although the ones they hire are unfailingly friendly and helpful. That being said, if you expect your order to be correct, or even hot, lower those expectations. Whatever you get will taste good, it just may not be what you ordered, how you ordered it or hot. We'll be visiting another location from here on out.
Ordered 4 “Cueban sandwiches” with Spicy BBQ, once delivered I noticed none of them had any sauce in the sandwich nor any sauce was given separately. Pretty unfortunate, don’t know what happened but my order could have been great that just kinda ruined it.
Went here on a Sunday there were literally no cars in the parking lot and two cars ahead of me in drive-thru. Sat in the Drive-Thru for over 30 minutes until we got to the window and then it still took another 15 minutes to get one French dip and a kids meal. Do not recommend will never be back again it shouldn't take an hour to get food in a drive-thru.
super delicious food! ask for the deal of the day and you can save money because it comes with 2 sides and a drink! the sandwich i tried was brisket with the spicy sausage, it came with cheese and pickles and onions are optional. definitely try their brisket chili as a side for $1 extra. mac and cheese was yummy. sweet tea tasted great and i love how it comes with the yellow cups you can reuse. i also loved the complimentary ice cream cone afterwards :)
Good variety, Free Icecream, Well smoked and juicy brisket, durable and reusable cups, kind manager lady, covid-safe & mask friendly. (Ps, if you get your chicken and eat it without sauce, and complain about dryness, you're the one to blame)
The service here was fast and the employee went above and beyond when the order I placed on the app didn't go through. I thought I would have to cancel my app order, wait for it to be refunded and then order again in store but the employee just made me a sandwich anyway and said just cancel the app order when you get home. Kudos to customer service done right! Everything else was good and always love the free ice cream that everybody gets with every meal.
Ordered the Saturday special and got charged the normal price instead of the special price, completely forgot one of my sides, asked if I wanted onions and pickles on my plate and included them anyway when I said no. Turkey looked pink. Pork was all fat and barely any meat. Not a location that's really any good.