While I'm understanding of circumstances...forgot our appetizer till just before dinner came out.No ice as machine was broken.Short staffed. She did her very best under the circumstances. Meal was yummy.
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Hostess told me to wait while she walked to the back to ask her server for permission to seat a table of 2 and a screaming hungry baby. Walked back to tell me they would seat us 10-15 minutes because they only have one server on a Sunday. Peep Game on Service: next time, serve those 2 and a half customers free drinks and appetizers… why should we have to wait for service? We are hungry now…and you can’t get your business together so the customer suffers. Poor service.
The food was served hot fast and it was tasty ? there was tiny mistake and a kind girl helping out our server Logan accidentally gave us the wrong sandwich. As my partner and I discussed there might have been a mistake Logan was already at our table fixing the issue. Amazing attentive employees thank you for this experience!
Great service and even better food. Came at a slow part of v the day 1pm, and it was great. Food was cooked perfectly and it's a great value. I like chili's healthy options, margarita chicken, sub sides for broccoli and corn.
To-go orders here are never good. We ordered one large salad for pick up on Sunday (Fathers Day) at 12:45pm. I placed the order almost a week in advance as well. The day of pick up, I called 30 minutes before and asked the to-go person if he could add a side of another kind of dressing to my order. He said that wouldn’t be an issue. My husband goes to pick up the order around 12:40pm. He waited for 20 minutes in the car after calling and letting them know he was there. Around 1pm, when the salad still wasn’t delivered, he went inside (shoeless) and waited for another 20 minutes before finally getting the order. However, when he got home, we realized that the order wasn’t made correctly (we asked for no tomato or onions) and there wasn’t any of the dressing that I called and asked for. I understand that they were busy and that it was a holiday but the icing on the cake was when the salad wasn’t made correctly nor did we have the dressing. My husband said that he refuses to ever get another to-go order from this Chilis ever again. Very disappointing. I also noticed that they never sent out a “tell us how we did survey” this time like they normally do.
I’ve been stopping by here for lunch these past few days and I’m not a big Chili’s guy personally but David has taken care of me every time and has provided outstanding customer service. Very personable and respectful! Thanks David!
We LOVE their soups. A good soup plus chips and tortilla chips is really all you can ask for on a chilly, rainy day. They were busy and it was near closing, so it makes sense that they were out of baked potato soup and both sides of loaded baked potato and steamed broccoli.I assume that the amount of crispy chicken in my entree was due to the lack of sides that were supposed to accompany my order. We ended up with fries for both of our sides (so we were down three sides total despite paying full price for the $10.99 deal per person). Again, the chicken wasn’t too bad despite some reoccurring gristle that eventually ruined my appetite. It wasn’t terrible though. That said, the service was incredible! Jacob was our server and we absolutely adored how accommodating, hospitable, and efficient he was with the positions that he was filling on the night we came in. Overall, it was a good visit and an okay place for a night out :)
Server was attentive, food came out at a decent time, I wish we could have sat at a booth but no worries, we enjoyed watching Rita ? work !!!
The cajan chicken wasn't good like it use to be, too milkey. My husband did have a good hamburger though!
Hadn't been here in several months and was surprised to see such a small number of customers at lunch. Food was as usual.