First time ever eating at Longmont smash burger off of Hoover, great people except found it inappropriate for assistant or shift manager to lecture co-workers however they got my order wrong I ordered the Colorado crispy chicken and instead I got the avocado one which is a bummer I still haven't been able to try the sandwich I paid for but other than that great food
First we said to go, then changed our minds and said we’d stay but told she couldn’t change that. Good thing for them because we left and was back on the road to discover the following. Cobb salad only had the flavor of onions. Couldn’t eat the tots, had a bad oil taste. The classic burger was nasty. The two shakes didn’t have ice cream in them, just syrup and milk.
2.5 stars wasn't an option, and 3 stars was too generous. You get 2 stars for the good food and shakes, but the service was terrible. The people are rude, they got my name wrong after I repeated it 3 times, and last time I asked for mushrooms and no pickles on my burger and they gave me a plain burger. How does "Vince" sound remotely close to "Andres?" I get places are short staffed and service workers are tired/on edge, but come on.
Horrible, absolutely horrible. Tatertots so full of oil I had to spit them out. My mouth filled with fry oil. I squeezed one and it just poured out. Same with the burger. Not juicy, full of oil. The lady was very nice when I brought it up. But I told her I didn't want more. She insisted. So I waited for a second batch to fill my mouth with cooking oil again.
The burgers well cooked, hot even when we got home, fresh toppings (even the avocados!) And the smash fries with rosemary were as good as can be, they even had packets of mayo to go with ketchup and mustard but best of all was the service. Quick and efficient and reliable yet didn't even have to check in the bag, (you know how with lots of places it is smart to look in the bag to make sure they got yr order CORRECT?!?) Because you can tell they did it right. Almost 5 stars, but no Bleu cheese to put on The burger, drink machine out of ice too. Still recommend
Not exactly fast food, over 20 min wait for 1 burger while other walk-ins got served. I only wanted a Colorado burger with 2 patties but it was beyond the staff to make it in a timely manner. After 15 minutes I thought the staff might throw in some fries gratis but no luck there either so I bought some for $3.24 including tax. Just what I expected from a deep fried potato covered in olive oil. Lol not going back
When I got there my food was on the counter with no cup for my drink, there was worker in the back but they did not hear me even though I was shouting the word hello for some help. I eventually went behind the counter to get a drink cup and took my food. When I got home the burgers weren’t even fully cooked! They were pink and cold! :( I’ve never been to a place so gross and I won’t be coming back
Delain opened the store by himself on time and took the orders of two families before serving both of them as well. Next employees arrived a little later and were very helpful as well. Above and beyond, great customer service. Food was delicious as always. We'll be back!
These guys are great, and the Longmont location is top notch! Love the quality of food. The staff is kind and friendly. I usually use the app to order online but worth the wait if I have to order in person.
So after church at flatirons, my family and I came to smashburger to celebrate my brother's bday. I think an employee(I think his name is delaine) had car troubles or something. So it was a one man show. Their was a family before us and the employee let us all know ahead of time that he was by himself. He did an extraordinary job great customer service. Still got our food out in a timely manner and the food tasted the best it ever has ever. Once the other employee showed up the other employee was very kind and pleasant as well. Thank you soooo much. I would give 6 ⭐ review if I could. :)