Ice cream good, costumer service AWFUL! Three Caucasian high school kids were working the PM shift. Did not greet us, took forever to take our order (there was only one customer ahead of us). When they finally acknowledge us, we asked for 7 kid size ice creams. The way they served the scoops was not kid size, they were less than kid size, I know because that is what we always order, they were rude, plain rude, yes, I’m Hispanic, yes, they were just being racist. We’re never going back to this location. FYI
Photos
Cold stone is hands down the best ice cream around and the staff is always friendly.
3 employees not greeting or paying attention what so ever after seeing them check the people in front of me out with less than 2 minutes of me walking in I stood there watching them ignore me for 20 minutes no other customers at all standing in line what so ever. Very rude and unprofessional will never come back.
I always have a wonderful experience when coming in! Quick service and friendly attentive staff as well as amazing ice cream.
Please make the staff wear hair net!!! I found 3 strand of hair in my ice cream
I always have an amazing experience whenever I get ice cream here. The employees are always friendly and they always prepare everything properly.
I don't understand why you guys can't make a chocolate shake very well I'm disappointed Every time. If my wife says I am a fool to order the same thing every time It's better at Dairy Queen it's cheaper and it's faster there doesn't seem to be a recipe at your guys's place just a guessing game. A good chocolate shake is French Vanilla Ice cream and Hershey syrup there should be a recipe that the employees follow
I have been here on multiple occasions as it close to my house. On multiple occasions they have gotten my order wrong. I'm not sure if they don't know their own signature creations or if they just don't necessarily care, but getting charged over $6 for something you didn't want multiple times is ridiculous. Not sure of I will be going back. This might be my last time.
Getting charged $6.99 each for 3 signature love it's seemed way over priced, 1st and last trip.
The ice cream is great here and customer service is amazing!