Was given wrong food at union blvd location. Called and asked for a refund on my card they acknowledged their error but said they could not void . I would have to drive back 20 mins to get refund. Manager asked me what i wanted I said if I have to drive back 20 mins then I would like new food and a refund for my time and trouble manager said no one or the other accused me of being rude and hung up on me. Called back to get the name of her and her manager she refused to give me her name and told me I was harassing her and hung up again. I called again and asked for her managers name she said Allen call tomorrow and I’ll be here we can all talked about how rude I was and hung up again. I called back to let her know I was driving back up for my refund 24.00 it not cheap and looked awful see pic. Drive up surprising she was rude again took her 15 mins to refund my money no apology just attitude. I will be calling corporate.In response to owner instead of a gift card please train your staff better to not escalate issues and to be less abrasive. I have eaten at several of good times and the food quality and service had gone way downhill so a gift card would be useless I do not intend to patronize again. Thank you.
Best burgers fresh veggies on it. nice amount of ketchup and Mayo. Chicken sandwich also good. you couldn't go wrong with anything there.
Wonderful burgers and fries, can't go wrong here.
This was very disappointing my first time ordering from this place and my last, the quality of the food is just not there. My son's burger had stuff I requested would be excluded, my daughters Mac n cheese noodles were half hard, and lastly my black bean veggie burger was burnt to a crisp literally, I almost broke my tooth on it. No amount of credits or offer to replace our meal would I order from this place again.
Extremely nice and polite employee both when we ordered and picked up our order. He made sure to confirm our order before we arrived at the window to pay and get our food.
Lady sounded agitated.. no shakes. The whole reason I came. Long wait. Had family waiting for food or I would have canceled the order. The guys putting the order together didn't seem to know what was going on. Natural fries were over cooked. Didn't even get all my drinks. Ended up going to McDonald's for fries and shake. Update: I was contacted and they're going to give me a gift card so I can give them a 2nd chance.Wow! I am completely impressed! It seems the restaurant has had a complete make over in regards to staff. The food was hot and delicious! Even the wild fries seemed to have had a makeover! Way to go guys! Keep up the great work!!
Unfortunately I have to update this review and drop it to 2.Twice (out of 4) a part of my order has been forgotten, and once when I pulled around to get my fries they closed 10 minutes early and kept trying to wave me away from the drive through window.They also have an issue of handing over shakes that are coated on the sides, so you have to hope there are napkins to wipe it down, or suffer the scrubbing of sugary mess out of your cup holder. Wish I had taken pics for visual proof for you. (Hindsight 20/20).They have also not served any breakfast for I don't know how long because they seem to not pay a competitive wage (the Del Taco across the street offers $1.50 higher starting... the McD down the street $3), so it is no wonder that they are understaffed.I have always enjoyed Good Times food, especially the wild fries, and at least the quality is still there. I really wish I could rate higher.
Great customer service and polite employees! Love their food- burgers & chicken tenders are delicious!
Always love Good times! They are quick in the drive thru and the burgers are delicious.
On Union blvd. give them 5 thumbs down!!!!This Good times employees are super lame!! Came here a couple nites ago too, the "lady" working drive thru was very unfriendly, and snarled when she spoke...I think she's a. manager too!!Then, tonite I figured I'd give them another try Again drive thru, even during ordering it seemed the person was quite irradiated... I was just trying to order some food!! Then at window, TOTALLY unpleasant, no words spoken to me at all... Just took my cash shoved the bag & drink out the window at me...I'd specifically asked for ketchup when ordering, when I got to where I was to eat, opened the bag, no straw, no napkins, and no ketchup!!! This Good times on Union blvd sux big time!!! IF...IF I ever do go back to a Good times, I'll drive to a different one, in hopes the employees dont treat customers so foul and rudely!! DO YOURSELVES A HUGE FAVOR AND STAY AWAY FROM THE GOOD TIMES ON UNION BLVD.Sincerely, Jeremy