It took a bit longer than expected to get my food. But the guys that were working greeted every person that came through the door. Conversed with customers while they were waiting while they continued working. I wish I asked their names but they were great multitaskters. Made good food while keep customers from blindly and silently waiting for their food.
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Whoever owns this restaurant should really appreciate their crew and what they do for them. Today I watched 4 crew members make 40 sandwiches while trying to maintain customer service and every delivery machine going off at the same time... As a fellow cook and part of service industry I give them credit for holding their tounges even though some customers were being rude and maintaining a steady pace
Came in 5 minutes before close. Gal working asked if I had an online order and freaked out that I didn’t, screamed at me and stormed around over it. I got my order and left as fast as possible so she would stop with the anger.
Always friendly staff.Always a tasty sandwich.Always a fire bucket available.
I would like to start off by saying that this is the first time I have ever gone out of my way to give negative feedback on a restaurant. Firehouse (Union one location). I was picking up 2 subs for my pregnant wife and I and all she cared about was getting pickles (cravings). I ordered them upfront at the cash register, along with the subs (even though I know you guys usually put them in regardless) and the worker acknowledged me and it was even on my receipt.When my order was ready, I asked again to a different worker if the pickles were included and he said "yes, they're in there." As I was leaving, I heard one of the employees say something about pickles and multiple other employees started laughing. I didn't think anything of it until I got home and to my dismay, there were no pickles included.I'm not sure what prompted this rude behavior by your employees or they're blatant disrespect to me, but they obviously knew they didn't have pickles and lied straight to my face and then proceeded to laugh about it as I was walking out.I am a St. Anthony's employee who used your store frequently but I will be avoiding this location from now on. I will also be letting my colleagues know of the complete disrespect and rudeness that I experienced as a customer at your store.
The staff was friendly and the food was top notch! Great meal
I used to love Firehouse subs. But now that they have a different crew there is a lot left to be desired. I spent $26 for two sandwiches and I couldn't even eat mine. It was so smothered with hot mustard that the meat slid off the sandwich. I couldn't taste anything but mustard. It was horrible. So the only thing I can take away from this visit is heart burn and I'm still hungry.
Ordered from Grubhub and my sub arrived without any meat on it. It felt like this was done as a joke or somthing because there was just a single slice of bacon and some lettuce. What a waste of my time and money.
The girl working tonight was annoyed someone walked in, (probably because they turned the open sign off) wonder why? Then began slamming things when I told her I didn’t have an online order and wanted to order there. Someone else helped me as she walked off annoyed .. made me really uncomfortable.
Easy in & out to order locally. The guys at Firehouse Subs were friendly and so pleasant!