Good luck getting food in a timely fashion. Ordered at 6:15pm, order delayed until 9pm. Pizza arrived undercooked and cold.
If I could give no stars I would. Once upon a time this place was good but the last few times I have ordered my order was completely incorrect and due to some food allergies, some things were not edible. My last orders was wrong again so I did contact the store to complain. Which I normally would not do. I was told by a manager that they would “comp” my next preference. Only to never answer from my phone number again. Not to mention some of the staff so rude they hung up on me the one time o did get through. Don’t order from here unless you enjoy being ripped off
First time ordering from them and the last! We live less then a mile away and ordered delivery, ordered a pizza with no mushroom and no green olive get our order and it is all over, extra of what we wanted none of. Even the receipt and box said no mush no green olive, called to complain and they refused redelivery of our order and the person we spoke with was named Exsavior and he extremely rude. Delivery for this store stops at 8:45pm we called at 8:25 pm. Very poor store and rude employees.
The worst pizza I’ve had in a while, the cheese wasn’t fully melted and the dough was under cooked
Great menu! Waaaay better than Papa Johns (almost as good as Domino's)
My regular size salad was tiny and there was no dressing included.Reply to management: was I going to drive all the way back from my house for dressing? Orders should be checked before leaving the restaurant.
New management really has this place back on track! Great staff and food!
0/0 HORRIBLE SERVICE AND HORRIBLE WORKERS!!!! Do not order from here!Lee continuously would hang up instead of answering questions. We did not get our pizza even after 2.5 hours of waiting. Lee would hang up and or answer and hang up without greeting. He is a horrible worker and has no customer service. He is rude when answering questions and if things require more than a yes or a no he hangs up. Never buying from here again.
UPDATE- to previous review, I called on a Friday, which I understand the demand and pressure. I was asked to hold so did for awhile. I decided to wait awhile and try again because I like Blackjack. The second time I told the employee that I had a less than stellar experience the week before so they went to get management. During the hold I was disconnected. I called back and there was no answer.PREVIOUS- The pizza was good, I am semt coupons specifically from this address rhey did not honor the coupon I mentioned even though it has no expiration amd clearly has their address
UPDATE ... called the number that I was given.. the store.. Amanda the GM was not in... spoke to Mike who asked that I try again.. says he works on the day I usually order and he'll make sure there is follow thru .. I will give it another chance.. I really do love the pizza.. I am a Blackjack awards customer 1160880 BTW when I asked for the owner.. I was told this unit is a franchise with a 650#.. also if the owner is again reading the posts.. you need to up the website and try to correct the site slicelife.. BOTH show this store closed Monday and Tuesday..I'm a real fan of Blackjack and have ordered many Jackpot pizzas over the years.. over the last month we've had good bad and worse service on takeout.. the Jackpot was good once after talking to the manager after receiving one that was really short topping... switched to sausage pepperoni and black olives.. called in at 5:20.. order taker didn't know where she was.. hung up on twice before getting another person.. 6:45 hadn't received our order..called in again.. told it would be another 15 minutes as the delivery had other stops.. a call back telling us it was a mistake and we were getting an upgrade to a large.. wanted a medium but took the upgrade .. Pizza arrived at 7:30