Online the store says they open at 6AM, but when we arrived AFTER 7 the man was not open and did not even care to say a word to us! Finally an older gentleman said, “I’m showing almost 7:15.” The man working there said, “We don’t open until 7:30 today and tomorrow because our opener needs two days off (what is he?)!” and then he says, “And this will be fluctuating constantly!” So we will NEVER know what days we can go have coffee! Huh? Ridiculous!!!!
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Store messes up a LOT.Told them I had a reward on my starbucks and yet I got charged. They constantly mess up drinks making HOT drinks instead of iced drinks requiring a remake.
As a long time and regular King Soopers shopper, I have become so disappointed in this brand that I am going to be shopping at the nearby Walmart. Today was the icing. My Highlands Ranch store is full of employees who clearly do not care about service or at least they didn't again tonight. I regularly order my groceries for pick up and today was the last straw for me. The order was placed for pick up between 5 and 6 and this week there was no call or text to tell us they couldn't do it so I showed u at 5:50 just to have Brandon come out and tell me that the order was not ready and wouldn't be ready for at least 45 minutes. he had an attitude as if it were my fault and I told him that it was unacceptable to at lease not receive a phone call to save me the wasted trip. He became very defensive, raised his voice and said that three employees quit and there are only two employees filling orders and that they didn't have time for phone calls. I advised him I would be contacting the store manager. I went home and called the store and requested to speak with a manager, I spoke briefly with Juanita who advised she was just the front end manager and that she would transfer me to Jo Jo the Assistant Store Manager. I spoke to Jo Jo who advised she was the assistant Manager and that the Manager was out of town. I explained what had happened and she again advised they were short staffed. I understand short staffing, and asked her why they continue to allow appointments to be booked when they know they can't fulfill them? Jo Jo advised that it was the system and the system wouldn't allow for any considerations. I asked for a number to reach the District Manager and was told that she didn't have a number and that I would have to call the main number for King Soopers and go through them to reach him. She did tell me his name was Sean Cornelius.I hate posting in this fashion but absent some means to contact a live person who is capable of helping, this was my last resort. Final thought, when we did receive a call an hour after pick up time, we immediately went and picked up and upon unpacking found our produce broken in half (cucumber) and what was obviously the worst onion that could have been found with obvious browning and multiple soft spots. Very sad King Soopers and Kroger!
Got our drink wrong :( would have been okay but there was a lack of customer service for sure :(
Messed up order
Quick service
Waste of $$$
Rubber Ducky was the most memorable barista that I've ever ordered from and the facilities were clean, coffee fresh and environment peaceful.
Starbucks is Starbucks... but I do order a seasonal drink that only some baristas make correctly and its always spot on here! The two morning girls are always polite and courteous. They did yell at me when I pulled up in my vehicle to get my drink...something like " Hey stupid, this location is inside a grocery store!"
The weekday morning baristas make for a happy start to one's day! ☺