Unbelievable you can’t call the establishment and talk to a real person. Like many others, our online order was delivered to the wrong address. No answer from Chipolte, no way to correct it or get refunded. Absurd!!
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Half the time it's online orders only, then the other half they give you super small portions. Maybe half a cup chicken MAX and after eating we have left unsatisfied so many times. I don't think we will come anymore which is a shame because we love Chipotle ?
The food is always fresh. My favorite is the white rice I do miss the loaded tortilla soup- also used to be known as Mexican gumbo.. please bring it back
Long time chipotle lover. There is an inconsistency of portion sizes each time I come. It seems like there are new employees who haven’t been appropriately trained. The quality of service and food has gone down hill.
If I could give zero stars I WOULD. I originally came into this Chipotle to order some food since I was hungry. After getting my food I sat in my car and ate the food. While I was eating my food I see a hair strand inside the bowl. I was seriously disgusted. This was atrocious. I also got a bag of chips and these chips were very VERY salty. Any other chipotle does not have this much salt on the chips. Also, these chips were VERY sour. I don’t mind the sourness but it was TOO much for chips. I’m from California where chipotle is so much better.I hope next time I don’t see any disgusting stuff like this… and thank you ? I couldn’t have asked for a better experience
I ordered a salad which hardly had any lettuce in, it was more like a bowl than a salad. Also, they somehow fail to tell you that if they suggest something to add such as queso, it is an add on which costs more. Very misleading and then you get your total to pay which is much more than you expected.
One of the few fast food places that still has great FAST food! In and out quickly with great service too.
Was great until I had an order placed to the wrong address. There is no way to call and cancel an order when placing online. The app deletes receipts. Apparently there is no way to contact a restaurant and talk to an actual human anymore. The customer service is a robot named “Pepper” and the customer service is less than useless at helping to solve the problem. They get back to you weeks later and aren’t helpful. No longer worth eating here.
Terrible. Bad staff service very disrespectful, bathroom line was so long and when I got in there it was trashed. Food was cold and bland unlike any other chipotle I’ve ever had no staff was keeping up on orders or giving costumers respect. I had to wait 30 mins for my burrito after ordering and my food was cold. Never had anything like that for that price.. absolutely ridiculous, will never go back again. Do better!
They are feeling the food shortage and cutting back on serving sizes and lacking certain items. All part of the plan... Nothing to do with Bill Gates, Klaus Schwab etc as they love humanity... our 190 IQ president is full of vigor and has it under control. It's all Putin's fault.