Starbucks

3617 S Mason St, Fort Collins - 80525
28 reviews
Coffee Shops Coffee & Tea Coffee
(970) 556-9469

Great coffee and guest service.

Great service

Service was extremely slow for what I ordered!

Always friendly and accurate.

Busy as usual but great customer service ?

Great Carmel Frappuccino.

Starbucks is doin' alright. Only place in town that you'll find cups and lids that can actually be recycled for iced drinks. They use grade 5 plastic. Grade 1's are not recyclable in Fort Collins or many places really.

I’m writing to you concerning the defective lids Starbucks stores seem to have. My mother went in to buy me a tea with boiling hot water. When the employee gave it to her the lid fell off, so they got her a new one. Then when she got home the lid came off again burned her on the leg and stomach. It is so bad she is still in pain an hour and a half later. I went to get my drinks remade and the employees admitted that their lids are defective and that it happens at times. And when they gave me my tea it didn’t have a sleeve and it was still very hot, boiling water. I don’t think it’s acceptable for Starbucks to be using defective lids that can cause severe burns if it pops off a drink. I expressed my concern to the Starbucks employees and they didn’t seem empowered or willing to go further with my concern. I’m disappointed and upset that my mother was injured as a result of the lack of care put into a Starbucks product. I’d like to discuss a possible resolution on what you can do to make sure this doesn’t happen again. As well as possible compensation for my mother for her injury as she lays in bed with ice packs attempting to cool her burns.

Fast friendly & Accurate

Awesome coffee