There were multiple long black hairs in my ice cream…maybe wear hair nets…
Our second visit at this location, and so far tried two of their signature selections. Very good both times.
I ordered cookie dough ice cream with caramel amd whipped cream. I only got vanilla ice cream. Extremely disappointed. Will not be coming back here as this is the second time my order has been messed up.
unacceptable service, asked for a large cookie dough ice cream and the worker began to gnaw the flesh off of my face and refused to stop until i called it the “gotta have it” size instead!
We came in maybe 30 minutes before close and this little girl was NOT happy to make my ice cream.. She was so rude my family just decided to get their ice creams somewhere else. We have always loved cold stone but somebody needs to teach her customer service. We were super nice too she was just lazy and unhappy to be doing her job. Sad ?? Ice cream was great though.
Went into the store today, July 27th 2021 at 6:05. Two employees were working and I have not had this bad of an experience at one of their locations ever. I planned to pay for my ice cream with a promotional coupon I earned on the website Moocho. I redeemed my points for the app for the coupon for this specific location. I ordered and went to pay at which point they told me their tablet for the Moocho app was broken. I didn’t bring a wallet as they still advertised accepting the app, and I wouldn’t have bought ice cream if I didn’t have a coupon. I walked away at which point they decided to try and put my ice cream onto my girlfriends bill. I’d made it really clear I wouldn’t be purchasing it if I wasn’t able to pay with the method they advertised for accepting. One of the employees did give me the ice cream which I appreciated, however they were clearly frustrated about it and were incredibly rude in the way they spoke to me and my girlfriend after. I tried being friendly and telling them to have a great day when we left, however I got no response and dirty looks. The blond employee who was working was particularly rude. I highly recommend avoiding this location of Cold Stone Creamery.
Today was clearly in need of ice cream. Cold Stone fulfilled that desire.
love the mix-ins. craving some. getting too late. wish they were open until midnight for the midnight munchies
My blind aunt with one arm can make better ice cream. I was overcharged by rude coworkers who made the worst blended ice cream I’ve ever experienced.
I placed an online order and it was suppose to be ready at 7:15pm. When I arrived at 7:14pm at the store to pickup my order. It was sitting on the counter. I took my order out to my car to find everything was almost completely melted. DON'T use there online ordering unless you want your stuff melted. I'm very disappointed cause I didn't pay $30 bucks for melted ice cream.