I've stayed at the Brown many times over the course of three decades. I love historic hotels, and the Brown has history. I'm sentimental about it. Until now. Seriously folks, if you want to maintain your rep and charge luxury prices, you need to get your act together. Everything was off. Booking has devolved to an anonymous 800 number, routing to someone who doesn't even know the property (hello Bonvoy!) The doormen ignored most people coming in. Guest should be greeted. Check-in was inconsistent -- the couple next to me was offered bottled water, I was not. 'Updates' to rooms should make sense, not provide useless design flourishes, like a poufy footstool rather than a comfy chair. There was obvious water damage above the window. The drapes were not fully attached -- they gaped and sagged. The lamps still had dim CFLs rather than bright LEDs. The desk had plugs and USB ports facing out a waist-height, so cords dislodged easily when using the desk. There wasn't a pen nor notepad. The ice machine was out of order. The staff left the linen/trash room door gaping open most of the day. The Ship Tavern totally blew dinner -- we'd ordered burgers rare and medium rare, and both arrived well done, with cold fries. They replaced the burgers, but put them on the same plates with the same cold fries. I suppose that if one didn't know the previous levels of service at the Brown, one might think this is normal, or what we must put up with now. It is not. A shameful, sad decline to a landmark.
Absolutely wonderful experience. The ambience is very special, venue is gorgeous, food is good, pianist was wonderful. They have a gluten-free free plate!
It is a lovely tradition. The piano is wonderful! So pretty and quiet!
The scones were delicious. The clotted cream and lemon curd that accompanied them were outstanding. The egg salad and cucumber sandwiches were quite good too. A thoroughly enjoyable afternoon celebrating my auntâs birthday and wedding anniversary at a place she had celebrated her honeymoon and several wedding anniversaries.
The atmosphere was beautiful and the tea experience was relaxing with beautiful piano music playing.
We stayed at The Brown Palace for 2 nights while passing through Denver. The check-in experience was a little odd, even after checking in on line it took a while. She kept clicking buttons with a concerned look, and after a few minutes asked if I reserved a specific room class to which I responded yes, larger king room with a city view. The clerk said unfortunately our room class was not yet ready and would I mind a suite instead, all asked seriously with a hesitant tone - did she think I would turn this down? We were upgraded to The Beatles Suite. The hotel has beautiful architectural detail and the staff is exceptional and it’s a very convenient location, lots of food choices, shopping and sites within walking distance. The hotel itself needs a little TLC, door jams are chipped, button lights in the elevator don’t work our shower knob swung around and unless you hit the sweet spot, you couldn’t turn off the water. The bathroom was beautiful and remodeled except the shower? Old tile, dark grout and the size of a phone booth, very hard to shave your legs. The jukebox in our room didn’t work. We ate breakfast at Ellingtons, eggs Benny was terrible and fruit cup had unripe watermelon and honeydew, a few pieces of pineapple and 3 blue berries. I expect much higher quality than that at this level of a hotel. We each had a massage at the spa, both of us agreed that the massage was ok, not great. The spa needs a definite remodel, red velvet couches, 1970’s color scheme, I felt like I was in a brothel. Overall it was an ok stay but not worth a second visit.
Lovely service in the center lobby of this beautiful historic hotel.
Lovely ambience. Exceptional staff. Delicious food. The tea was amazing. Great options. The Tropical was perfect for a summer afternoon.
I took my granddaughters for our annual tea before heading back to school. The food offered, like every year, is wonderful for ladies and older women but for younger girls there was not much variety.
Highly recommend! Nice place for fiends to get together and enjoy the lovely afternoon tea!