Hey Kaley Halderman - how about instead of giving us excuses and saying your gonna do better, you refund us for all the months we paid for amenities that weren’t working?Or did you spend all the buildings extra money on an unnecessary paint job and “art” for the office?While we’re talking about the office - we love how you charge us $150 to park in the garage but your employees park in the disabled spots, the spaces next to them, and literally all over the garage wherever they feel like parking their car making it even more difficult to drive through there.It’s OUR HOMES parking garage. Your employees can park on the street.
This is our second Red Peak property, and thankfully our last. Amenities are rarely working properly, maintenance takes a long time to respond, and Red Peak never tries to solve problems that occur.You can regularly hear pipes pinging overhead, which sounds like a bowling ball bouncing on the floor above you. The trash chute is clogged for weeks at a time, causing the stairwell and hallways to smell like rotting trash. Red Peak decided to paint the building, redo the patio pavement, update the carpet, and renovate the elevator all at the same time. This causes the building to not only be noisy, but closes the amenity rooms that residents use (including the pool, which has been closed since last summer without warning). The response from the property to residents who work from home is to go elsewhere to work.Finally, Red Peak has proven to have poor problem solving skills. My fiance and I returned to our studio apartment one night to find the ceiling was cracked with water pouring from it onto our bed. We called emergency maintenance who was unable to do anything about it. We were instructed to move the bed and set up buckets to catch the water. Redpeak did not give a solution for where to sleep or our ruined bed. In fact, we were told by the maintenance team that they "wish we had a bigger unit and couch". We ended up paying for a hotel stay and a new mattress, as renter's insurance did not cover it.While the history of the building is nice, the property management company has proven to us that they cause more problems than they solve.
After buildings grocery cart went missing a year ago, after months and months of talking to building staff about finding the cart and getting excuses, A YEAR LATER they tell me they’re just flat out not replacing grocery cart. But they are buying new art for the whole building to try to raise our rent again, I’d assume.All their replies on these reviews are literally excuses for their terrible customer service. They don’t take responsibility for anything.Oh and after raising our rent over $300, they also want to add on ANOTHER FEE for the amenities we literally can’t use because everything is under construction all at once.This building has given me the WORST experience with Red Peak. I don’t know if I’ll ever rent with them again. Don’t move here.
There’s the pool in the middle of June on a sunny 90 degree day! The amenities are usually closed and poorly maintained, the trash shoot is always clogged so the whole building smells, we never have both elevators working, homeless camps pop up frequently steps away from the front door, storage units have had locks cut things stolen yet redpeak won’t share security footage unless you involve the police. Always multiple projects going on yet the things that actually matter are never attended to ....like the pool. Then they want to raise rent 250+. Can’t wait to leave.
?? MOVE INTO ANYWHERE BUT HERE ?? If I could give 0 stars, I would.I’ve lived here for about one year and a half and 80% of the time only 1 elevator has worked meaning it takes forever to get anywhere.The trash chute always gets backed up. The door to drop off large trash is always locked so there’s always a pile of trash in parking lot. The power constantly goes out when it’s cold. Up until a couple months ago you couldn’t use the dog bath amenity because they didn’t care the hose had super hot water and water pressure that literally hurt our dogs. This in particular was not switched out until a couple months ago when I made the mistake of renewing my lease here and asked them if they would fix it since our rent price was going up (over $250, btw): They asked me if I had already put in a maintenance request… as if maintaining the BUILDING AMENITIES was my job and not theirs.The cleaning and maintenance staff are nice, helpful and friendly, but unfortunately, except for Bre and they guy with the beard, everyone else that they rotate in and out of the management office is a terrible representative and person in this role.They don’t listen, they don’t care, and sometimes it seems as if they want to make your life as difficult as possible.——-ADD ON:They had the hallway carpets replaced - the workers caution taped us into our apartments and through glue all over the floor without warning us first to go walk our dogs etc before they confined us to our apartments.They started construction in the pool area in the spring.“Emergency phone number” to call when things go wrong after hours? USELESS. Literally trash.I don’t know about other red peak properties, but 1000 Grant is TRASH
The staff in this office is why I am breaking my lease and leaving early.
I've lived here for 5 years and about to renew for another. The location is ideal and within walking distance to all the best Denver has to offer. The apartments are nice (I've lived in 2 of them) and the views are amazing. Bailey, Nick, and the rest of the office staff are very friendly and accommodating. The building is older so there are maintenance issues from time to time but they are addressed pretty much immediately whenever I report anything. The people on here complaining about smelling smoke or hearing people having a good time outdoors occasionally shouldn't live in an apartment complex in the middle of the city -- there are plenty of quite places out in the burbs for less rent!
miscommunication on their part.
Beautiful studios!
8/6/2020 Hello Haley, if and your management staff over at 1000 Grant actually took the time out of your busy days to read my email you would have seen that I mentioned several times that I did forward my mail once I got here to Portland. I did not “forget” in the hectic process of moving. As I mentioned and you proved, terrible communication. Bailey and Haley, please read the whole email before replying. Paragraph three three of my email mentioned that I did forward it. Shameful lack of communication. I moved from one of their properties last month and needed the mail left in my mailbox forwarded to my new apartment before the new tenant moved in. I was told several times by leasing agent Alex via email that it could be done and was being done, I even offered to pay for the postage. After weeks went by I received no mail so I contacted again via email and Alex replied again that it could be done.I finally found out from another leasing agent that my mail has not been collected and someone has moved in now. Alex has been telling for weeks that the mail was being sent, and had time to get the mail out of my box before the new tenant moved in. If the mail could not have been forwarded, they should have just let me know so that I could have made other arrangements. There was a saving check in my mail that I had requested to help pay for the move, and unfortunately because of the COVID crisis, was late arriving. That savings check stayed in my mail box for weeks while Alex assured me it was being sent, so I had to move and pay several months of rent, deposits, moving van, gas, food, storage unit, and everything else associated with moving without having the check I planned on having to do so. This has caused extreme detriment to my personal finances.I experienced another non-communication issue with Yessica, another leasing agent, when I was looking into moving to another unit with the company. She had asked me to get back with her on a specific day about a unit I was interested in. Thinking that meant we had a professional appointment, I waited to hear from her that day, and when I did not, politely contacted the office that morning to speak with her. A coworker said she was busy, then later I received a “text message” from Yessica saying that it was her “Monday” and she was extremely busy and would get back with me in a “few”, whatever that means.The rest of the day went by and I did not here from Yessica. Worried that someone might grab the apartment I was interested in, I called the office after hours and left a message for someone to call me about the unit I had applied for, since I hadn’t yet heard back from Yessica. The next day, Yessica, perhaps being offended that I called the office and asked for assistance from someone else since I hadn’t heard from her, sent me a long email, (not a text this time), letting me know that she had gone home early sick the prior day and that I should be patient and if I need to contact the office to use the email she contacted me on, (which was what she should have been doing all along instead of texting me.) A professional also would have sent me a quick message letting me know she was leaving for the day, or have a coworker follow up, but that didn’t happen either. If I had of course known she was going home “sick”, I would have waited and not called the office.Due to the Yessica email, I was a little reluctant to continue to pester the office and call about my mail, so it’s unfortunate that the issue was drawn out that long. I could have just had the check cancelled and resent. Even the ten day waiting period for the check to be resent upon address change would have been quicker than dealing with this leasing agency.Be careful with this company, in these unexpected and unprecedented times, communication and transparency are key, and that’s not what you will get from this company.Maintenance is great though, especially Nathan, and Lauren in leasing in nice. Alex and Yessica could use some professional development on communication skills and accountability.