When I pay over $225 for dinner I expect to get my money's worth. Over the years quality and service has been slipping though. The last 2 times we've been the corn in my steamer pot comes out literally FROZEN and the potatoes hard. The crab is always delicious but for the cost I really expect the whole meal to be cooked and delicious. Today the floor under our table was sticky, the seats to our booth were filled with crumbs and table was not clean and we were not given silverware. The finger/hand wipes and lemon were non existent and refills on drinks were slow at best (I didn't even get offered a refill though my children did) overall disappointed yet again. I've been coming to Joe's for 20+ years so sad to write this review.
Went in for an early dinner with family and friends. Got seated very quickly and drink orders came quickly as well. Got one of the steam pots for two with my wife. We ordered the Atlantic Steam pot. Should have a little bit of the old bay seasoning lightly spread over the food. Noticed that the Sausage had a blanket of seasoning on it, so did the crab. I like seasoning, especially the Old Bay seasoning. So I didn't think anything of it. Grabbed a crab claw, broke it open, and ate the meat. What I didn't expect was the HEAT from the seasoning. I'm not good with spicy food, and this stuff made me sweat, and nearly passed out. Told the waitress I can't eat this, and immediately ordered a glass of milk. After the milk didn't do anything, I got a milk shake. The manager came to the table and profusely apologized and informed me of what happened.Turns out, the cook grabbed the GHOST PEPPER seasoning, and literally dumped what looked like a whole cup of the stuff on my food. I wasn't too happy right away. I was left complaining while my family and friends ate their food.The manager informed me that this isn't the first time this has happened this day, took the pot, made another and got it to us quickly.Mistakes happen, and I judge based on response of the mistake. Thank you Joe's, you cleaned my sinuses out, and I had great food and a great time.
Worst Restaurant Ever! The Service is horrible and my food was cold by the time it hit the table. Ruined my mothers day family dinner.
This establishment needs a revamp. It was not very busy at all and it took an hour just to receive our appetizer. There were two tables that got seated near us that were not there when we sat down. They got seated, served, ate, paid and left before we even got our appetizer. The wait staff was rude and snarky. The food was terrible, I couldn't even eat it when it finally did come. The communication between the staff and the managers were horrible and nobody knew what was going on or how to help or to even realize we had been sitting that long. We had trash piled up on our table and not once did it get cleared away until the very end of our meal. We had to flag people down for refills. Some of us didn't even get a refill. We didn't receive everything we had ordered. Our food was sent out in shifts, so we didn't get all our food to eat together. They were out of nearly everything we tried to order. It was just a terrible experience. I will not be going back to eat there anytime soon.
If I wrote this review 20 years ago it would have been much different. The location had only one other family here and it took a few minutes to get a seat. There were tables that were not cleaned off all over this location, and there was dust on everything. The waitress didn't show up for a few minutes. She took our drink order and brought them back to us rather quick. Once the order was placed for our food it took more than 20 minutes for the food to come. The food was overpriced and the food didn't even taste that great. It took forever to get our bill and then to pay it. Not a place I can continue to recommend unfortunately. I can see why they are closing locations. They serve alcoholic beverages, Coke products, and Regular Dr. Pepper. R.I.P. Joe's Crabshack, It's seen better days...
Had such an incredible experience here, it's going to sound corny, but there was an awesome Father Son moment while he learned from his Daddy how to eat crab legs! We absolutely loved this place, and will be back!! Our server was so awesome. I wish I could remember his name. We ordered the 'wrong" thing, and when we explained to him what we wanted he knew exactly what we should get, and I'm so glad he did. This place is a whole vibe! I remember seeing it on San Diego, and promising I would go one day, here I am an adult in a land locked state, and finally got to do it!!! Great job to this place for providing such a great time!!!
Eating here was a pleasant surprise. Looking at it and from things I had heard about it before. My server Nicole was amazing, very nice and a perfect balance between checking and letting me enjoy my meal. Eddie the manger even came over to check and make sure my service and food were good. He was very friendly and made my whole table laugh. It’s very rare to leave a restaurant in a great mood just from service. I will be back. Thank you to all the staff of your seeing this!
The service was very good. Not very busy. Food was mediocre. Everything was just kind of warm but not hot. I wanted to like it more, but I just couldn't. Everything tasted the same.
Absolutely had fun n our waitress Abby did an amazing job. Courteous and stayed on top of our orders n drinks. Also the manager was amazing as well went above n beyond to ensure one of our drinks was not made w coconut rum. (Allergies) great food!!!
My boyfriend and I went in for dinner Monday evening. The restaurant was pretty empty. We waited for someone to seat us for several minutes. When someone finally approached us, it was a rude, brass, explanation about how short staffed they were and how they wouldn't, not couldn't, seat us. I understand being short staffed but this was rude and lazy. Nothing less. Will never be back. Save yourself the disappointment and go to red lobster. We did. We enjoyed our meal there and the excellent service we received. Red lobster was full of customers too.