Freddy's Frozen Custard & Steakburgers

1264 Interquest Pkwy, Colorado Springs - 80921
159 reviews
New American Burgers Ice Cream & Frozen Yogurt
(719) 266-6878

Freddy's used to be a place where you really wanted to go. The food is now sub par and it's like they don't even try anymore. Spend your hard earned money at other burger joints. Unless you just want custard.

The food was fresh and delicious and the kind, young lady who created my sundae was very generous with the yummy butterscotch that she poured on top. There was enough topping to enjoy with every spoonful! The young guys handing off the food were also quite friendly. The dining room showed signs of a very busy day and hadn't been tended to, otherwise I would have given this visit a 5.

Can never go wrong with Freddy's, if your from the east coast or mid-west,this place. Is like steak & shake but better. The food is always hot and fresh.

Always super yummy food. The drivethru ie a bit slow but ill write that off as getting a super fresh burger.They do lettuce wraps!

First time eating there. Nothing to rave about really. Just like any other fancy burger joint.

The food was fresh and delicious and the kind, young lady who created my sundae was very generous with the yummy butterscotch that she poured on top. There was enough topping to enjoy with every spoonful! The young guys handing off the food were also quite friendly. The dining room showed signs of a very busy day and hadn't been tended to, otherwise I would have given this visit a 5.

One of the best Freddy’s I’ve been too. Such a inviting environment that makes you take a second and appreciate the food that was made for you. Even got a free single scoop custard. 10/10

Meat was under cooked and the fries were bland

SLOOOOWEST FREDDYS EVER! Good food but not worth a 18 min wait in drive thru!

I initially gave this location 5 stars because they were always consistent in being good. Today was a different story. Not only were we given a soda that was running low on the syrup, but the server had our order waiting on the counter (getting cold) while he replaced the syrup for the soda and was tending to another order before handing us our order. We asked for a different soda due to the syrup being out and that is when the server mentioned that he just just replaced the syrup for the same kind of soda we ordered and offered to get another of the same soda replaced which was fine, but if he just replaced the syrup for the soda we just ordered... one would think hmmm... maybe I should ask the customer if the current soda I handed them tasted normal due to having to just change the syrup bag... but maybe that's just what I would do. What was irritating is that when I asked for a new soda, the server seemed to have an attitude about it... then when we got our bag of food... there was mustard smeared all over it and our fries where semi warm...almost cold. We asked for fresh fries and the server had an attitude about that and asked to take the bag back... stepped away for less than a minute and came back with the same greased and mustard covered bag and gave us re-heated fries... meaning putting our already cold fries back in the fryer and put them back in the same fry packaging and back into the same greasy mustard bag we initially had and didn't even bother to apologize for the ordeal....it was like we, the paying customer, inconvenienced him. We could tell that the fries were reheated because they were extra saturated with grease and in the same fry packing they were initially in... plus you can taste when fries are reheated. We go inside (because this was all via drive thru service) and asked to speak with the manager and the person helping us inside the restaurant advised that they will remake the entire order... the manager came and apologized for the experience and even gave us 2 free orders with 2 free custard orders for the inconvenience. He advised that it was unacceptable and apologized for it, which is why I left at least 3 stars for them remaking our order and the effort in giving us a couple comped orders. Most places just give an excuse and that's it...no effort in trying to make it right. We didn't complain to get anything free, we just wanted the order made fresh and the order made right which is what they advertise on the sign... that they make every order fresh to order and that was not what we received today. I don't need free things, just make the order right everytime and always quality inspect to avoid this from happening again and potentially losing customers in the future.