Food was ok..OK... not as good as I remembered. I was disappointed that the sauce was in packets instead of squirt bottles. We are way past COVID restrictions. Other restaurants are handling their condiments just fine. Firehouse is still my favorite... just not this time!
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So i purchased some sandwiches, and when i got back to my shop i thought the pickles had not been in there and they hooked me up with a handful for the inconvenience. I unfortunately realized as soon as i finished one that the pickle was just buried under the sandwich, I feel like a jerk but they are an incredible team and got me taken care of, i will continue to eat there all the time because the team does such a good job! Thanks guys!
Attitudes are not customer service centered & my sandwich was made on old bread. When asked if they could remake it, I was treated like I was asking a dumb question.
Just ordered 2 sandwhiches, had to repeat my order over and over. Asked to have them toasted and was told they are all toasted. Get home and neither ate toasted and my turkey bacon ranch was missing the bacon. Not worth the price. 3 people working with one customer, me and apparently one online order and can't get it right. Called to com ok lain and no answer.
I love the veg sub but seems no one has the hot sauce bar anymore. No hot sauce bar, no visit. will never go back as it was the big reason to go here vs somewhere else. It is a shame you guys ruined the business.
Love the Gluten free Sub. I wanted sweet tea, went over seen it was empty so I let the lady know, she (the lady in the dark blue shirt) tells me sorry and that they've been busy, mind ya they barely opened maybe 10 or 15mins but I say ok ty so goes over and I think started it brewing I wait a lil bit sandwiche get done we get the food , we're told they cant cut the Gluten free bun and give me a plastic knife which that fine even though all the others ive went to just clean the real knige and cut my Gluten free sub.and I ask the only lady out front ( shes in the light blue shirt)if tea was done yet ? She says nothing then walked over I don't know what she did then goes in the back with the other women, still saying nothing. I waited awhile she don't come back out , so I'm like we'll guess I check on the tea my self seen the lid was on so I proceeded to get some and see it's so weak it looks more like water with a tad of tea color I'm guessing they used THE SAME BAGS FROM YESTERDAY so I pour it out and get Root beer. I didn't think either women really seem to care anyways. The lady in the light blue shirt was trying to take of what looked like their soap dispenser off wall with a spatula. When we went to leave the lady in the dark blue shirt said have a good day so we told her to do the same. Love those Gluten free subs though yummy, it was perfect thx y'all!!!
My job ordered sandwiches for lunch and they slopped over the sandwiches the person who took the order was very rude and not attentive at all messed up the order, my coworker ordered a steak and cheese sub she got her sub without the cheese mines was missing provolone on my Italian sub another sub was no mayo with mustard, she got the opposite! First and last time at this place horrible service!
Ian took our order and was very fast and made sure it was correct, this was a our first time trying Firehouse. At the end of the order Peachy explained the order how it was put in the bag for us. Over all everyone was super friendly and the atmosphere was very relaxed and chill. Give Peachy and Ian a raise! Lol
First time. Great choices. Nice soft bread. Excellent service. A nice girl named Harley went out of her way to help me decide on a delicious sandwich.
Awesome to see them rounding up for the firefighters great place wonderful food the large is extremely large