I have never gone through this drive thru and had a clean sandwich. They have never been wrapped fully at all, and all the toppings are on the outside on top of my bread because of how they roll them.
Horrible management. The kid I think his name is Jacob always seems intoxicated, and the other team members have always been lovely just not sure why everyone is leaving …..
Very intelligible I can tell they love their job just seems like this store has been going down for a while …
After seeing that castle rock had anther sandwich shop to choose from we wanted to give this place a try. It was a Totally disappointment. I understand with Covid and peoples want for business to treat them with respect many places are under staffed. But 45 minutes for a sandwich is madness. Since the Lobby is closed your forced to use the drive through that does not allow for one to leave. Your stuck there.My recommendation would be to open your lobby and allow people to leave and if they don’t have the time to wait. You don’t have to let them eat in there. I feel for the person who was on their lunch break. They are now late for work and did not get to eat.Also, if that is how your going to run your business. State such… a simple note like hey folks- do to staffing shortages and our inability to manage ourselves we anticipate that it will take 45 minutes to make a sandwich. Please plan accordingly.As for the sandwich… not worth the wait.
So I really hate to do this... but the owners/management need the feedback. The food here is REALLY good. And the team members are friendly. But here is the deal. In the last few months, the person at the drive through window tries to hand me the "contactless" payment device so I can add a tip. First, that makes me very uncomfortable. I don't mind leaving a tip at all. But to be ASKED to do so is tacky. Secondly, this is the age of Covid. They want me to handle something that EVERY person going through the drive-thru has touched?? Really? So you care more about getting tips than about your customers health? I'm not a Covid fear monger, but hang a tip jar from the window and call it good folks. I'll drop by in a couple of weeks. If this practice has stopped, you get 5 stars.
MEDITERRANEAN WITH HOT PEPPERS!!!! So yum. My husband and I drive 40 min just for these sandwiches! Love Potbelly’s!
Dine in currently closed, drive thru only, line moved quickly and food was spot on!
We ordered two sandwiches, one was made correctly the other wasn't even close. They were tasty though.
PotBelly is one of the underrated sandwich shops here in the Denver and surrounding suburbs. If you like cold sandwiches, this is the place to go. At times, you may catch a musician playing music for the customers which I find quite pleasing and soothing. The customer service is outstanding, the facility is super clean and maintained, and the food is always great. If you’re not up to making the trip to PotBelly, guess what, they have a mobile app for doordash and if you don’t want to go inside, guess what again, this family has a drive thru! That is an added bonus. I highly encourage and recommend others to come here and support your local establishment during these trying times.
The sandwich is good but there's hardly any meat mostly bread. You pay extra to get a large sandwich and the least you should do is give me a napkin.