I specifically said no egg. And I got egg. I had to spit it out immediately because I am highly allergic to egg. I am glad I caught it before I even swallowed. Very disappointing.
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Linee gets rough, people cut in and lots of issues with this. Service was great, location doesn't seem to be good for Chick-fil-A. Friendly staff, but drive thru makes it hard to enjoy going to this location.
On May 10th, my sister was delivering a baby at the hospital nearby. I called the restaurant just as they were closing to ask them for 3 meals as we were so hungry and everything was closing! When I got to the window, they gave me our food for free, plus gift cards! I loved becoming an auntie, and Chick Fil A was the cherry on top, thank you for being so generous!
The food was hot and delicious as always, but the best part of our lunch was the customer service and conversation with Bill in the dining room. We loved chatting with Bill and think he should be promoted to customer service ambassador for every Chick-fil-A!
While the food is good, although they got our order wrong last time, the drive thru logistics are poor. On several occasions, we got our food but had to wait 10 or 15 minutes for the queue to clear to take our food home. Why give hot food eight cars back. Cane's is our new go to.
Awesome food, knowledable and respectful employees. Great customer service and cleanliness...I truly do not have a negative thing to add. And my family eats here at a minimum of twice a week.There's something for everyone on the very expansive menu.In a town where you can get almost every fast food choice in a 2 mile radius, unfortunately there are only about 8 places that deserve mentioning. This location is 5 star for the food, the service, the very minimal wait times...all around awesome location! I want to thank all of you because sadly, it is becoming more and more difficult to find nearly this level of service at the majority of Castle Rock restaurants.It's refreshing to be met by courteous people with a smile on their faces.And I have always highly respected that this restaurant chain is closed on Sundays!It deserves mentioning that Chick fil A compensates their employees on an amazing level.Our family has a great experience each time we visit.Thank you....on a side note, I will only leave reviews for locations after multiple visits. I try to ensure a fair and reasonable review is given based on seeing how a location runs consistently versus just a few experiences.
We have been to this location numerous times which is what makes this experience so disappointing. To begin we ordered 2 sun joys but wanted one of them with unsweetened tea and diet lemonade because it was for a diabetic, they wanted to argue about it instead of just doing it, ended up with no drink for one member of the family. Then we ordered 2 salads with grilled chicken nuggets they both came with the original fried chicken , which is delicious but not what was ordered. Last they did not give us dressing for either salad. Very disappointed will be a while before we go to this location again.
Only location in the world that trained every employee to not allow them to sell strawberry lemonade. They all give the exact same explanation why they cant, which clearly shows they were trained to not sell it. Just ask yourself, why would your software allow it? But you still refuse to do it
We had a wonderful experience there today. Elana checked in on us multiple times while my kids were playing, she made sure we had everything we needed and she even got my girls ice cream. She totally made our day! Thank you Elana!
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