I went here today (05/13/22), ordered through their website and when I got there I was standing for a good 5 minutes while the guy on front end was making a shake. No big deal but I did feel like I was just waiting for him to turn around and help me out. Yes I coulve said something but I have a major anxiety disorder which makes it really hard to even go in a resturant. When I finally got my order I went home and found that my order of smash tots was overly oiled with oil sitting in the bottom of the paper thing. My onions were not grilled all the way, some were still raw. Lastly I found a hair in my burger....While I dont generally bash on what's going on from what I can see outside of the kitchen, I think it's worth a mention, I noticed no gloves were on the shake maker guys hands and nobody in the back were wearing hairnets or had hair properly up. While the hair was not free flowing it was long enough to be concerning and too close to the food for comfort. The front end shake guy also had a personal drink close to the shake maker and upon noticing it was there dumped it in the handwashing sink. Thats no big deal in my book, it's just that's not a good place to dump, I mean your supposed to wash you hands there....I know this place is not a high end resturant by any means, I mean I hardly even consider it fast casual. But I just wish that i didnt have to point these problems out becasue a resturant should generally have control of sanitation and cleanliness.
Terrible staff and horrific food!Sadly smashburger brand is no better than McDonald's now
My family goes there often. Last trip they were super busy, and when WE messed up our order, they rushed to fix so my daughter could eat with us and not wait for the line. They put in good effort and the food is always great.
Really above and beyond service today, and the food was so delicious
Glen gave amazing service today. Thanks Glen!!!
I ordered from Smashburger for the first time and did it though Uber eats. After 30 minutes (avg wait time) I received notification from Uber that the driver was on his way. 5 minutes later I get notification that my order was cancelled by the driver. I called these guys and they said they had no idea why the driver cancelled and that it was the 2nd time today that it happened. I’m not that far away and told them I would gladly come pick it up. When I got there the staff was super nice and apologetic. I pulled out my credit card to pay and they said it was on them, almost a $50 order. They just gained a new customer. The burgers were pretty darn good as well.
Fast service excellent smash fries and classic turkey double spot on...highly recommend on job brakes definitely a new go too
I don't normally like going to places where high school and college age people are making my food. These guys were awesome. The second best burger I've had in my life and I'm 49, and born in the age of burgers! Fries were perfect. Fast service, fresh ingredients, and just a super tasty burger! I will be back!
The burger was good. But this place was extremely dirty.
Best burgers hands down in the Colorado area! The Smash Fries were fenominal, seasoned to perfection! The staff was amazing and super helpful as to what they recommended. Our first Smash Burger experience was great!