I've been a Dunkin customer for a long time, and every single time I've been satisfied with every location I've been to. This is one of the locations I'll never return to. Customer service was terrible. The employees all act like they don't want to be there (maybe not all, I'm sure there are a few good people in there). I ordered a drink and an avocado toast with bacon (Mind you, it's a whole dollar extra for bacon added to it) and I got this (photo added). My drink tasted very watered down. Overall bad experience.
Dunkins food is great but the employees could use some costumer service training after they were deliberately ignoring us. We tried to get their attention to add bacon to our toast for 13 mins while the window was open and not once did they ome to the window. Then when it came time to pay we asked if we can add bacon and the lady said "sorry we can't do that because of the long line behind you." when there was only one car behind us. She also didnt ask for a loyalty rewads membership. Also after that she was really rude to us.
I order a pictachio ice cream most if the time they run out today they had it but I wanted extra caramel they didnt add it
I ordered Avocado Toast just one piece for $4 plus tax. too much! And the guy standing there I think he's the manager is not as professional as I am expecting. Sorry, but customer service needs improvement and pricings.
My first visit here and it was so pleasant and warm! Met the store manager Jonathan (Jon). He was nice and helpful. Easy to talk to.Ordered a few things this visit; 2 sausage egg cheese wraps, hashbrowns, 2 piece donut holes, and a cold brew with foam. All made fresh and tasted delicious. The wrap was pretty much a breakfast taco with a flour tortilla containing the sausage patty, egg, and cheese but it was made fresh. I looked at the ingredients closely. Cheese was melty inside! I also must mention that the hashbrowns are oh man tasty!!! It has some sort of herb flavor in it. Only got 6 pieces but I wanted a dozen more!! I was a great breakfast. I would come back!!I don't understand why this store has such a low rating but then I read the recent reviews in the last month. Previous manager here did not do a good job. I'm glad Jon took over and is working on improving the store, products, and services. I felt bad after reading those reviews and went back inside to tell Jon that I had a fantastic experience here and to keep up the great work. There is one thing I'd like to see better is the cleanliness of the restroom. Other than that, the store is clean and well kept!For those who had an awful experience, please give them another shot and if you feel your experience is poor when you are at the store, let Jon know immediately so he can course correct. They need to know how they are doing in order to improve. I already mentioned the bad reviews I read and can see there is an honest effort to make things better.Give them another shot!
I just want to know why this location is even around when you order and you get an attitude or get told they're out of supplies once you're at the window wasting more of your time when you could just go right next door to rainbow donut that has been around longer than Dunkan and always has what you want Dunkan didn't have caramel to make an iced caramel coffee so I went right next door to rainbow donut and ordered two drinks cuz they had everything people do not waste your time I would not put your money into this location Raj you really need to revaluate the people you hire
The drive thru sucks super slow. The staff is very careless not good!!
Great iced coffee :) wanted to get pumpkin spice but all out :< but donuts were good also out on some.
Great iced coffee :) wanted to get pumpkin spice but all out :< but donuts were good also out on some.
The Drive-thru was very convenient. The coffee was perfect. And the service was great!