HORRIBLE CUSTOMER SERVICE IM NOT SURE IF WORKERS UNDERSTAND WITH OUT PAYING CUSTOMERS COMING BACK THEY HAVE NO BUSINESS! NO JOBS SHUT DOWN !! I AM A CUSTOMER WHO WORKS VERY HARD TO BEABLE TO ONCE AND AWHILE PROVIDE A FUN DINNER FOR MY KIDS BUT WHEN YOU PLACE A DECENT SIZE ORDER AND ITS WRONG YOU AUTOMATICALLY CALL TO LET THEM KNOW THERE WAS A MISTAKE WE DID THAT WITH GAS PRICES BEING SO OUTRAGES WE EVEN ASKED ITS HOT WING AND CHIPOTLE THEY RESPONDED YES WHEN WE GET HOME OPEN NO SUACE PLAIN CHICKEN LOL THE WOMAN WHO ANSWERED THE PHONE WAS A SMART MOUTH THINKING THAT WE WERE WRONG FOR CALLING THEM ON THERE MISTAKE STATING AND I QUOTE BRING THE CHICKEN BACK WILL POUR SAUCE ON THEM AND THEY BE CORRECT I MEAN NO APOLOGY NO ILL REPLACE IF YOU BRING THE INCORRECT NOTHING...(THE WOMAN) WELL NO MATTER WHAT YOU STILL HAVE TO DRIVE BACK WITH A SMART TONE IM SO UPSET ITS NOT HARD TO JUST SAY I APOLOGIZE AND LET US FIX YOUR ORDER !!!!!!!!!!!! PAPA JOHNS IS AROUND THE CORNER FOR US ITS A GOOD DISTANCE!!!
Not only has the quality of Papa John's gone down so has their customer service. I got a regular crust pizza with Extra sauce and double pepperoni, I got it with a 1 topping $8.99 carry-out deal so the double pepperoni I knew would be a extra charge. Not only was it dry and have extra sauce but they figured hey let's charge for but not put the double pepperoni and the crust was like 2" think like it was stuffed crust just that it wasn't. When I called to let them know about my disappointment the girl their worker on the phone first admits fault saying " we have a new trainee and he hasn't perfected his crust yet" but then tells me I should be more understanding. She proceeds to tell me to go place my comment online and when I said I will and with the store manager as well she tells me " go for it" WOW Papa John's such great customer service. So great!!!!
Extremely disappointed and unhappy with this location!!! Unfriendly when calling them to ask for prices…..No customer service whatsoever!! They claimed not to have change for 100.00 even though it’s football Sunday and almost everyone orders pizzas!And to end the horrible experience, when I got home, opened the box and the garlic sauce container was open and drained all over and almost out of the boxNever again will I go to this location ?And it’s not even qualified for one star!!! Oh and another thing, the cashier said that everyone usually pays with credit card……is this a new rule?
A female answered the phone and was not even located at a Papa John's Pizza facility but instead was just a call center representing a large area where a number of Papa John's Pizza restaurants are located. I ask if any specials were available at the moment and her response was "For how many people?" The rest of our conversation became very unproductive in trying to order a simple to my liking.
Cheese in stuff crust pizza is not real cheese. It looks like wet concrete. Nothing like the picture with stretchy mozzarella cheese. Quality has really taken a nose dive at Papa John’s. I am deleting the app and never ordering from them again.
Very good customer service
I ordered two large one Topping olive pizza. Pizza was really good made of fresh dough but you can barely find olive on both Pizzas, per slice one olive or three olive. I think they use one pizza topping on two Pizzas. It could be five star review.
I wouldn't order food from this place I called to see if they could replace my pizza and they said call back tomorrow and talk to a manager great service team lead Bella I appreciate how you helped me
I was walking for the place and see at this restaurant...well, they make you wait outside about 20 min.
I was walking for the place and see at this restaurant...well, they make you wait outside about 20 min.