I went to this location for a morning bagel just before 8am a few days ago. I've been here a few times and noticed that all of the employees heads were down when I first walk in. As I stood next to the bagel counter ready to place my order. No one said "Welcome" or "Good Morning", nothing. There were people seated eating but there was no one else in line but me. I assumed everyone was working on Uber Eats or Door Dash orders so I did not think much of it. I am in healthcare so I tend to be a patient person. I had a simple order so after a few minutes of no attention, I walked away from the bagel counter hoping to get someone else attention for service to no avail. There was no one at the register either. Finally, the employee closest to the bagel counter says, " Excuse me lady, if you want to place an order, you have to start here (in front of the bagel counter where I had stood for a few minutes with no help). She was rude-ish but I digress. I gave my simple order of Sun-dried tomato on Sun-dried tomato. Again, I was the only person in line. The male employee was still head down possibly working on orders and the other female employee was working closer to the back. No one on the register. A new patron walks in waits for about 1 minute the walks passed me to grab a cup and help herself to a fountain drink. She clearly a regular because she says hello to the worker in the back and they were on a first name basis. The customer then returns to the bagel counter to place her order and the employee literally runs down the way to assist her with her bagel. As Im standing patiently waiting for my simple order, Im watching other bagels being made and bagged I'm assuming for orders. Eventually, It obvious that my bagel in not being made today. I asked, "Sooo, is anybody going to make my order??" By now, there is a line and everyone is looking at me with total surprise in their eyes. Suddenly the employee that was suppose to be helping me looks up alarmed and says...."Oh!" I had literally been in the store for 10-15 mins total by this time. I said "Oh?!?!....Really?!"..."Forget it?!" Threw my hands up and stormed out. I never felt so ignored. Im trying to chalk it up as a simple mistake but it's hard to not feel like the color of my skin played a role for I was there only person like me in the entire place. I am a Dr. I am at all times professional in how I handle myself in public. Im not loud, obnoxious or rude. My literal biggest pet peeve is to be ignored. I will never return to this cafe'. I do have a few suggestions though. I think that there should be a greeting to every person that walks in the cafe'. Every day. New or old. I understand that Uber Eats, Doordash or catered orders have to be completed but there should always be at least one person paying attention to the people walking in and placing orders. Even if they are not regulars.
Cool place. Fresh OJ for my munchkins. Sweets for them and bagels for me.
A local business that deserves no support! I buy from them frequently only because there's no other nearby bagel Cafe. If you are closer to another one and you are not desperate for a bagel sandwich, avoid them. Unfriendly, disorganized, slow operation, I'm a frequent there and have never seen a smile or any greeting. The bagels are also just OK. Coffee seems fresh though, probably the one pleasant thing about the business.
They are always out of bagels unless you get there early in the morning. And, I always have to wait longer than anyone should have to wait for a bagel!!
Nice people, good food, ridiculous waits. Two weeks in a row. We literally stood in line for a half hour because the two people behind the counter made hundreds of dollars worth of to go orders while everyone in line waited and watched. Door dashers and phone in orders prioritized over local walk ins. Won't be back until it changes
This is one of the best places to eat around the place is clean and the people are so very nice ..they offer a line of smoothies that are out of this world I always get Pina colada that is so good I love it
I being at this place for close 11years.So nice and clean.They can make some fruit bland by your suggestions. Thanks so much!
Bad service. Don't go here. Called in my order as I had a meeting to get to. When I showed up, my order wasn't there. The woman who took my order, the owner, pretended she never took my order. I recognized her voice as I have called in my order many times in the past. Told her I had a meeting and couldn't wait so I left. Will not be coming back.
Nice people, good food, ridiculous waits. Two weeks in a row. We literally stood in line for a half hour because the two people behind the counter made hundreds of dollars worth of to go orders while everyone in line waited and watched. Door dashers and phone in orders prioritized over local walk ins. Won't be back until it changes
Wait is horrendous, 15+ minutes for a bag of 4 bagels. This is with only 3 people in front of me. By the time I left the line was out the door. Owner really doesn’t have their act together. Been coming for years, same ridiculous wait.