I wasn’t a big fan of Olive Garden. I’ve been there quite few times before and thought the food was ok. It wasn’t until I was served by Genesis last week that it became one of my favorite restaurants. Genesis was extraordinary, very attentive, professional, and friendly. Me and my family are definitely going back more often. It’s serves like Genesis that really mark the difference on costumer retention and satisfaction. Amazing job Genesis. Thank you for being so kind and helpful the whole time.
Food was great. Employees are excellent. The service is very good and fast. Only reason they don't get five stars is because we had dust from the light above our table falling on us. We looked up and the light had dust and spider webs caked on. Looked around and there were other lights with the same issues. One light even had food on it. Looked like a food fight went down at that table.
Seated right away, friendly staff and waiter. Lots of food!
Won't be back here, waited for over 2 hours to be seated. The foods good but not with that long a wait!! Arrived at 4:15p.m. got seated at 6:00If you really cared about my opinion,, you'd be a little more proactive in seating your customers even if it's a group of 12 that's a lot of business you're going to lose!!!
Bad Service at Visalia Olive Garden! My husband and I went there for lunch, and we waited for a server for a long time. The two couples sitting by us already had a server took their drinks, when in fact we got there before them. I had to call a server's attention to get our order. When we asked for a second round of salad (hence, Olive Garden's advertising says "unlimited salad"), our server left and came back with, not a salad, but our bill. Where's the salad? ??? Our server did not even ask us if we wanted soda refill. That day we were celebrating my husband's birthday, and we were not in the mood to complain. We just left unhappy and dissatisfied.
The restrooms stinks and a mess at early Monday near noon lunch and service staff picked its customers. We being Asians were passed up to other 2 other tables with Caucasians and noticed that the Latino near us were treated with lack of service. It is a brown on brown servers and white on white rule. Expect it in your visit and hopefully they change that practice.It lacks the service, we love eating Olive Garden and on my birthday today, it is a disappointing experience. I was thinking of getting my water bottles from my car because there were no drink refills. Kind of hard to eat the pastas when you're thirsty. It came eventually after I asked for some.O well, now at least we know this place.
Food is good at olive garden but the services staff is bad. I when with my hubby for dinner and I order my food 20 minutes later the server come with my order wrong, she didn’t even notices my order was something else. Well another server come and he says sorry we gave you the wrong order, he took my plate back and 30 minutes they forgot about me….. my husband started eating first and he finishes eating and I’m still waiting on my food. Really? They didn’t even know what they were doing. I’m definitely not going back to Visalia Olive Garden again. Terrible service.
Our server Kenny C was exceptional fast courteous service food was hot explained the menu from top to bottom was very impatient and everything came out correct.
Our original server was on lunch when we were seated so we had an amazing lady (i hate that I dont remember her name) who was very attentive recommended drinks that were delicious. And was just there. Sadly when our server returned (Brian) from his lunch he was M.I.A, non existent. Couldn't get our refill of bread sticks. Had to order our dessert on the kiosk he dropped off the dessert and never came to check back. We tried to find the original lady to give her a tip but unfortunately couldn't find her.
Came here with my family for dinner night. I haven't ate at an Olive Garden in 8 or 9 years now and a lot sure has changed since then. The food is good, basic Italian food made with an American style; but it is good. The Alfredo chicken my girlfriend had ordered was good and I didn't know what I wanted so i ordered the "Tour of Italy" entree with has fried chicken topped with marinara and cheese, fettuccine Alfredo (no meat included) and a serving of their lasagna topped with red meat sauce and cheese again. For those who haven't been here before in a long like me or this who have never been here, they put parmesan cheese on everything. When I say everything, I mean everything; not the drinks of course. Overall this place is good and the price is pretty fair in my opinion, a bit more cheaper than where we usually go to back home. Servers and hostess were very friendly even with a full house. I recommend this place but do place a reservation online so you don't have to wait too long when it's busy.