BAD customer service.. We have had minor problems in the past with almost receiving the wrong thing. However tonight when we ordered again and pulled up to the window as instructed but were told they didn't have the order. We showed him the code and gave him the name and told him we order here pretty often and that that's never happened before. He then responded "well there's a first for everything"... Another person then came and found the order just fine.. I get if you're having a bad night but don't take it out on the customer by being sarcastic.
I bought 1 medium french fries and 1 large sweet tea through the McDonald's App and used the Free Medium Fries with $1 purchase. I went to drive thru and gave my code. Then saw on the big screen my order and how much my charge is, it's $1.08. But when I got my receipt, it showed $4.72 charge, not $1.08. I told the guy crew about it and showed him my order details on my phone in the McDonald's App. He called his manager and the lady manager went into the window. I explained to her but all she told me is she can't do anything about it. I showed her my order details and asked her to cancel that transaction. She told me to cancel it on the App which I don't have any option to cancel it. I told her that it seems that you double charged me, I was billed $1.08 in the App and you charged me $4.72 on the receipt. She said I need to call the App Customer Service. She is not helpful at all. I went to the pick up window, then the lady crew didn't know my order and I overheard her saying "I didn't have a mobile order here" I told her, see there is something wrong with your system now. Then Christina (claims as Asst. Manager) went to the window. I showed her my order details in the App again. But she is not helpful too and kept on saying we can't do anything about it. The $1.08 and the $4.72 charges are now pending on my credit card. I will dispute the $4.72 charge once it went through. I also called the Mc Donalds customer service yesterday, she got all the info but she cannot give me any timeframe when I can get a callback. I posted this experience for others to be aware of this branch double charging and over charging customers, especially those who are making mobile order. Ask for receipts and check your receipts ALL THE TIME! If you experienced the same thing, please let me know so we can address this issue to their Corporate office. I also checked my App now under my order history. The food ordered is there but the amount is no longer showing. Which is also fishy. Something is really not right.
I always love going here on my breaks because I work at the movie theater. Normally, they’re super nice. I’m always as nice as I can be to each employee. I went in a few minutes ago and this old lady with long gray hair in a ponytail was hella rude. I made sure not to respond with the same energy, as it is only a reflection of her. But I was getting so close to putting her in her place. If this happens again, I’ll be sure to (in the most respectful way). People shouldn’t have to deal with her anger. She can quit if it’s too much for her.
The mobile app didn't take my order right, the manager honored my requested order
It's still not good but then again it's McDonald's
I've just loved McDonald's french fries. I grew up on them
Its McDonald's, if you want it you'll get it
There is an employee named paulina, she has a horrible attitude and needs to be put into her place!!! I am a peaceful dasher trying to do my job. This is making me want to never go back to that mcdonalds…
The best location plenty of parking and the food is always hot and fresh
Super fast food ?