Like others have said....the experience was aweful, frustrating and humiliating!! I'm 73 on SS only income...went in with the $3.49 coupon to get the Italian BMT.....to treat myself after medical appt., arrived just before noon hour...not busy. I told the girl that I couldn't have the spicey salami...so asked how many meats come on this she said 3...so I said ok...reg salami, ham, so asked about turkey for the 3rd...she said sure...she NEVER said it would be $1.50 extra...I paid via bank card then noticed the extra charge..she called the Mgr out and he began interrogating me in front of everyone...kept asking me 'just say yes or no....just say yes or no'....so I said 'just say yes or no...should she have informed me that it would cost this?' Just say yes or no....he just continued to berate me...I said here's your sandwich back!!......soooooo rude....I will never return to any Subway....Corporate will do nothing about it either! Wish I could give '0' stars!!!!
Fast and friendly service, great attitudes, clean place
Went to subway at 180 E “C” Street Upland CA, 91786 at 12pm on Sat 11-6-21.We ordered our food and was overcharged 2.08 for the kid's meal that we purchased. When I told the lady working, she immediately recognized her error and apologized. She then said that they could not give money back. She then said to give her a second while she calls her manager.She went in back to call the manager and came back saying that I could have a cookie to make up for the difference.I told her that I would prefer to not pay 2.08 for a .89 cookie. I would rather just have the 2.08.She went back to call the manager. When she returned, she opened the register and gave me $2.00.I said that is not the right amount. She began to get upset and raised her voice saying, “it’s the same thing!” I said, “but it’s not the right amount…”Angered, she walked away and then called her manager a third time. She opened the register and proceeded to give me $3.00. I said that I don’t want to profit on this and that I just wanted it to be right.Then she got really angry and began to yell in front of my 7-year-old son. Not willing to continue to expose my son to her unprofessional and inappropriate actions–I gave her the extra dollar back and walked out. I didn’t want her money, just mine.I cannot think of another time where I was treated with such disdain for someone else’s mistake. My poor son was frazzled by the interaction. As I walked out, I heard the worker apologize to the line on my behalf. It was hard to remain calm, but I did because it wasn’t worth it.I don’t get how a worker can lose their cool over a simple mistake and resort to the actions she displayed. This is definitely not a place for children or anyone that can do math.
Good place to eat.
Right in my neighborhood so was hoping this was a good Subway, as they tend to vary upon owner.Unfortunately it wasn't the case.First order attempt was an item on their Local Favorites board, Rotisserie Chicken Wrap. Sorry, out of that. Tuna was the special that comes with chips and a drink, so I asked for a tuna wrap. No, they only do bread on the special. So I just ordered a regular tuna wrap with the Honey Green Tea. Nope you guessed it, Out of the tea. It was only 12:10 and they were out of chicken and tea.The wrap was just "ok". It could have had more tuna, and I would have liked a tuna melt but he threw the tuna on the cold cheese before I could ask to have it heated.Probably won't be back anytime soon.
Food was very fresh employees were very friendly
Good subway, definitely one of the more clean ones.
You want food poisoning come here.
The girl at Subway was polite and our sandwiches were delicious. Thank you
Subway in downtown Upland is the best location ever! Sandwiches are great and so are the servers!