I used to go here a lot, every day at one point, for affordable vegan options. Jennifer, who I believe is or was a manager, then became an owner, was always very nice and friendly. I went in today for the first time in a while, just to get some guac and chips. They weren't busy, nobody in line. I checked the prices first and noticed they seemed to have gone up quite a bit - okay, I know the price of everything has been going up - so I asked to confirm how much for guac and was shown 2 sizes. I figured the smaller one must be the $4.75 option and the larger was the now $8+ option - I pointed to and asked how much is the larger one (which still isn't very big), "$4.75." I asked again to confirm, "this one is $4.75?" "Yes." "Okay I'll take that." They get it ready and I go to pay and am told it's $8-something. I explained what had happened, and was basically told, "well do you want the (smaller) $4.75 one instead, or do you not want it". "No, I don't want that." I turned to leave, when the Manager, "Mary" got involved, talking initially with the girl at the register.Mary, like the girl at the register, acted incredulous, looking at me like I was the craziest person they'd ever seen (odd if you've seen a lot of the people around here) when I asked if they were willing to provide decent customer service and honor the price I was repeatedly given. I gave her one more chance, repeating what had happened yet again, expecting maybe she would go check with the other employee who had made the original mistake, but Mary couldn't be bothered. Not even an "I'm sorry", just, "No."It's not the extra few dollars that's the issue so much as the terrible, inexcusably bad customer service, despite me giving them many opportunities to make it right. And even if they didn't want to honor that price they could have at the very least apologized for their mistake. I was frustrated by the whole experience and left empty-handed.I'm not sure why any business would choose to turn away a long time regular customer over a few dollars caused by their own mistake, but I guess this is where we are at this point in late stage capitalism.It was nice to have this place as an option when short on time and energy but I can make my own, better guac for about a third of the price. I won't be returning any time soon.
Showed up at about 645pm on April 4th 2022. Waited for about ten minutes. One employee was actually running the line. Three other employees were basically fudgeling about the kitchen. One employee spent a couple minutes scraping a grill...meantime customers are lining up. The one girl on the front line still trying to handle about 6 people in line. Finally I'm up next, all I say is 'wow I guess scraping the grill is more important than helping customers' the employee who was scraping the grill came over and said 'I can refuse service to anyone' and told me to leave....super unprofessional and lazy shift manager that won't even help her employees on the line when there's a dinner rush... super unprofessional...
Put the wrong items (allergic) in our burritos. Didn't seem to listen to the order or even care. We ended up with food poisoning from the few bites we ate prior to realizing what they put in our burritos. We were traveling, so no chance to turn back. Customer service for th company is a joke, offered us "chips and guac with our next purchase"... Claim they were having a higher than normal customer complaints happening and no wonder they don't do their food correct Won't ever eat there again
This chipotle the employees are useless. I asked for chips and they said they didn’t have anymore and A few moments later the next person comes in and asks for chips and then gives them a bag.
Was there between Christmas and New Year's 2021. A staff was using a pole to dust ceiling fans and vents when a customer was in the dining room eating. Then she moved into the kitchen and did the same thing with ALL the food uncovered/exposed.If that doesn't scream as a health, safety and sanitation violation, I don't know what does. Thus far, Chipotle has not taken responsibility or acknowledged how this might be an issue.
Was there between Christmas and New Year's 2021. A staff was using a pole to dust ceiling fans and vents when a customer was in the dining room eating. Then she moved into the kitchen and did the same thing with ALL the food uncovered/exposed.If that doesn't scream as a health, safety and sanitation violation, I don't know what does. Thus far, Chipotle has not taken responsibility or acknowledged how this might be an issue.
Was there between Christmas and New Year's 2021. A staff was using a pole to dust ceiling fans and vents when a customer was in the dining room eating. Then she moved into the kitchen and did the same thing with ALL the food uncovered/exposed.If that doesn't scream as a health, safety and sanitation violation, I don't know what does. Thus far, Chipotle has not taken responsibility or acknowledged how this might be an issue.
The vegetarian chorizo is some of the best chorizo that I have ever had. I'm not a vegetarian, but this is still my favorite chorizo. It's that good.
Was really good but was a little pricey, I told the lady I didn't want anything hot spicy & when I started to eat it t was hot, I ate it anyways! I would recommend that you try this place at least once, I love there chips there really good!
Best chips and guac around! Not sure what kind of oil they use w/ the chips but they were hot, super light and the perfect texture. The guac was just like I like it - mostly avo w/ a little bit of salt and spices.