First time trying this place since Seoul Garden was here. The wait staff looked so unhappy and unfriendly like customers are an inconvenience. The guy who changed our grill was the best, he came by often and changed our grill regularly and always asked if we needed anything else. He was really on it. The wait staff really need to learn from him. We ordered the steamed egg for $5 extra and it came with dirt inside. We were forced to spit it out. I don’t usually like to complain but I did so they will learn from this mistake and not allow other customers to suffer. They did bring us a new steamed egg but the damage was done. Hope they get it together and succeed here in the OC.
Overall I would say this place is a good 3/5 stars. Theres a good selection of meats for a relatively low price. As for the food, everything was pretty tasty, but the Bulgogi and sauces I found to be a little bit more on the sweeter side. The main reason I scored it lower than 5 stars probably has to be because of how hectic and confusing my experience was. If you're doing All You Can Eat you're given access to the Salad bar, which upon first inspection is just a bunch of different extra meats you're given access to. I saw servers with trays of side dishes (banchan) and couldn't find them at the salad bar so I assumed the servers gave them to us. After asking the server if we grab the side dishes ourselves he gave me a confusing look as if I should know that already. (It was my first time visiting) I ended up finding the side dishes but there was a very small selection. The TVs had also shown off a few sides like pickled cucumbers that I was never able to find. Funny enough, Kimchi and the salad itself isn't served at the salad bar but needs to be requested if you'd like some. So overall the food is good but everything felt a bit hectic and confusing that it led to a rather mid experience. I'd say it's worth the visit because there were quite a bit of unique sauces and meat marinades I never saw offered at other Korean BBQs.
Just be fair the food was fine. And the service had been fine until the last moment that my friend and I experienced something terribly wrong! Date: May 31st, 2022. Time: Around 3:05pm Location: The right corner of the booth if walking from the entrance of Songhak Korean BBQ restaurant in Tustin, CA. We came across this restaurant by chance for our lunch at about 2:20pm. At around 3pm I found two staffs were in the cashier counter. Suddenly the light was off in half of the restaurant that included the table we were still eating. At first, we thought it might have been a mistake with short circuit or just a human wrong touch. While seeing other side of customers of the restaurant enjoying their food with light on, I found myself and my friend eating with darkness. Nobody came to explain what had happened to us after a few minutes. Upon questioning, a waiter named Alan (he claimed) replied that he was not the person turning off the light. I told him that I did not care who had turned off the light, I just needed the light to be back on so that we could continue our lunch. The waiter became impatient and repeated that he had not turn off the light. I asked Alan if he could turn on the light so that we could finish our lunch. He neither answered my question nor solved the problem. Alan, the waiter, told me that no manager on duty when I requested to speak to his supervisor. This young waiter Alan even impatiently told me that he was already off duty as if he had offered the conversation beyond his duty. At this point, I believe it would have been waist our time discussing further. Although we left with dissatisfaction and disappointment, I nevertheless left the tips for the waiter for his service in the first part of our meal. For a restaurant that I just found it in Google with my cell phone, I did not expect any extraordinary meal experience but just for a decent Korean BBQ lunch. However, I did not expect such an awful incident that my friend and I would have experienced. It totally ruined our mood for sure! I still do not understand what went wrong or why we experienced blackout when having the lunch. I guessed a possible answer: We had arrived around 2:20pm and the light was off at around 3pm, perhaps the employees wanted to close our section and therefore rudely turned off the light! We were led to this table; we were not told if they need to close at 3pm! Please note that other customers were still in the other side of the restaurant for their meals when our table's light was turned off. This was a ridiculous experience in my life! Since the waiter Alan told me that no supervisor could be informed, I decided to share my unfortunate experience to the public! Let public know about it and let people judge it!
Better than expected. Yes there is limited selection of dishes based on different pricing, but the meat is good quality and service good as well. It is a buffet so I dont expect much from the waiter, I came for the food not for services. But the guy was very courteous and responded to our requests to the best of his abilities. Go try it out!
Charlie was our server. He helped give recommendations and all the food was great.Excellent service, staff are real friendly. Wait times aren't too long even during busy days. Will come back again.
I liked the buffet aspect for raw meat. Appetizers were hard/Luke warm. Barely any sides, which is usually my favorite part. Corn cheese was solid. Meats were good. Took us a long time to be able to order anything from kitchen ( waiting for 15 minutes each time we would try to get their attention)
Bad quality meat, bad service, bad management and sour experience overall. Their wait time is crazy. I know you should have lower expectations for buffets, but I'm upset that they are not listing this as a buffet on google directly, they make it sound like it is a korean bbq, these are different perceptions. They need to correct that to be transparent.Their business model is thoroughly buffet style and their premium offer for $36.99 is a bad one. None of the images you see on the google listing is correct or reflective of the meat they actually serve. Literally my plate came with hard frozen beef and that was their rib cut, we were poking at it on the grill because of how hard it was we weren't even sure it was meat anymore. it obviously tasted exactly the quality it is, it wasn't fresh thats why its frozen and low grade. i can't accept that this is 4 star, unfortunately they are working harder to create false reviews and perception and tricking people is worth more to them than true business with authentic quality and reviews that is a more sustainable model. your score should be 1 star max.
Went there today for lunch and was turned away. I was alone and ready to pay for the 25dollar meal, and they said that I needed to have at least two people. Today is a Wednesday, and I showed them on their menu where it said that two people were needed on weekends and holidays. The response was I don’t know why it says that. I asked to speak to someone in charge and they said that they were in charge and incredibly rude. I’ve eaten there multiple times alone and never had a problem on a weekday until now. I will never come back. Picture included from their menu explaining their policy
I have been Many AYCE (all you can get) korean bbq place, Songhak BBQ Tustin has the best quality of Meats & reasonable price, Songhak Known for Gop Chang(Intestine) BBQ but their Meat quality match with Prime. I enjoyed a lot i will go anytime im visiting area!
- poor service- too much smoke. Their smoke hoods were not workings. Our throats and eyes were burnings.- We didn't like their shrimps. Shrimps' skins were in the way and annoying.