Food was mostly grear, but I got home and had no salsas- as well as a chicken wing that absolutely miniscule with a sliver of meat on it.I asked the guy working if I could get salsa and hot sauce and he looked me dead in the eyes and said they were. Just a bit annoyed that the dude either lied or outright didn't care enough to check.
Good chicken but El Pollo Loco has got to be the slowest fast food I can think of. I eat at various El Pollo restaurants about once a week. Slow moving lines to order have become the norm. It usually takes 15-20 minutes from the time you walk in the door to get your food.
Good food and quick. Waiting to see how crowded for 5/5
Service really gone down. I ordered a 2 piece meal and asked one be substituted as a thigh. Both the associate and manager said No and said they would have to charge me extra. It's not like I ordered 20 and wanted them all changed or was asking for a chicken breast. I go to this place almost every week and was shocked about their service.
when I want to eat good chicken, this is my favorite place, I have been to other locations but this one is my # 1.
I do not typically write reviews and I understand the occasional bad day; but this is the third strike for me at this location and just cannot see myself coming back. I ordered the Chicken Taquito Salad because it looks so good on the menu board. Unfortunately, what I got looked nothing like the "before" picture. Yes, someone actually thought it was okay to serve taquitos that were charred beyond recognition and obviously, not edible. To make matters worse the salad dressing was missing and the extra salsa I asked for turned out to be one-fourth of a container. True story, as you can see by the pictures. Extremely disappointed. :0(
Picked up Classic Tostada and Chipotle Chicken burrito for dinner. Tostada was missing sour cream, salsa, avocado, and cheese and barely any chicken and only half full and the burrito was shorter and a lot skinnier than usual. Who was preparing food on the night of 2/11/2022? Needs to be retrained.
Great people specially Jose and MarcoI'll b back and good food
This location gives El Pollo Locos a bad name. They got my order wrong and the tamales were dry and stale like they had been microwaved. Also the hand soap dispenser in the bathroom and the hand sanitizer dispenser by the door were both empty....
One if the few franchises which offer kinda healthy food. No idea where the chicken come from and how they live once alive. The flavor is fine and you can order without skin [or peel it off] when on a diet. Rice is healthy and tasty too. Good for family dinners on the go.