Out of all restaurants of fast foodThis is my favoriteMcChicken power is the bestJust hope that you add the hash browns to the McChicken and call it the McHash-Chicken deluxe or something like that it'll be awesome ?Or just add the hash browns to both lunch and breakfast
Please train your staff better or properly… I 100% understand how hard turnover hits but this is a direct result of management and it shows. Today I put in a mobile order at 10:46 am … we arrived in the mobile pick spot at 11:05 am. The app declared that we arrived too late to get our food.I’m not sure about your experience with mobile orders is but, usually the food is ready beforehand. That’s the purpose of having an app… to skip the line/wait. When I asked the staff why my meal was not prepared, and why their mobile app did such a thing, all THREE staff members ignored my questions. They simply chalked it up to “you will get your money back in 3-10 business days”. That’s cool and all but it doesn’t solve the immediate issue, which is that I ordered 15 minutes ago on the app and it wasn’t ready.It was not only irritating but also frustrating as it didn’t solve any customer issues. I just wanted my food. By the third team member, apparently all managers, and 15 minutes later I had been thoroughly enraged. They all reassured me that this was a common issue on the app itself however it took 15 minutes for 3 managers to offer to make my original order. It seems to me if this was a common issue, you would train your staff to offer to order inside and make the food immediately. This could be a result to none of them actually listening to the customers; they’re just trying to swiftly sweep it under the rug.By the time the third management offered to take my order inside I was enthralled by rage. This whole excursion made me late for class. Oh and I had to go to get food elsewhere.
The McDonald's on Main Street in Turlock is the worstvplacevto go. The food is often served cold, the customer service is terribly rude and they often mess up the ordersm
The drive-thru line might be long but they get you through pretty fast and if you do decide to go inside everybody inside is very nice and polite and it's clean the kids area is closed down for obvious reasons due to covid but it is very good McDonald's.
I went here on my lunch break and the drive through was out the parking lot so I wasted 2/3rds of my lunch waiting. When I finally got to order they told me to stop mid order because they had other things to do 3 separate times, and each time they had no recollection of what I ordered. All I wanted was 3 cheeseburgers no pickle a fry and a drink. They had me substitute fruit punch for my lemonade the second time, and when they came back for the third and final time they couldn’t remember that they told me that information. After that even, I took one bite into my burger and got all pickle. I came back to get a refund and my correct lunch but by then my lunch was over and I wasn’t going to put my job at risk by being a bad associate unlike the people that work at this location. They also refused reparations for both a refund and new food. I don’t know if I even talked to a manger because even inside I talked to multiple people because they would walk away while I was trying to talk to them. Poor employee performance and intelligence levels shouldn’t be the norm in your company but apparently I stand corrected.
Without fail everytime I go to this location they mess up an order, no lettuce means no lettuce not dump a handful of it on it, they always give me wrong items, also last night They put so many onions on it I couldn’t eat it, they will mess up your order and won’t refund you even with receipt and item in hand, these workers are clearly fresh out of high school and have no motivation to give you any type of decent service next time they’re rude expect a sandwich through the drive thru window, ps. Where is all the items I paid for and never received
Big respect for the Night Shift workers, they’re hard workers! I believe only four people were working but they were trying their best and getting orders out fast. Very satisfied for their customer service especially with the long drive thru lines! I like going to this McDonald’s rather than the other ones.
There are the usual busy times when the lines are backed up but there are two lanes for ordering and they move fairly quickly most of the time. After 10pm it's better to do the drive through as you can wait 5 minutes or more for inside service. The food is always fresh and hot. Serving yourself sodas varies according to the local covid rules in effect. Sometimes only employee served is available. I highly recommend using the McDonald's app for faster service when ordering ahead and saving money on the daily specials.
What can I say, it's McDonald's? They have the fast-food drive-through down to a science. Food was hot, fresh, and quick. Really good fries.
Great potty stop for 3 little grandchildren in need. Fast food too.