Been here couple of times. Casual dining, large bar area, friendly staff. Food is good. Pretty noisy.
We came into 10 East at 7:27 PM on a Friday night 3/18/22. When we arrived, more than half of the tables were empty and most of those were dirty. We were told that the only available tables were in the bar area, but were sat fairly quickly. We sat at our wobbly table for nearly 10 minutes before anyone came to our table. In that time several people passed without acknowledging us, including some guy who went to the bar, got a beer, and took it to the back of the house. Our server was friendly, when she arrived we gave her our food and drink order then proceeded to wait some more. After about 12 minutes our Moscow mule arrived served in a rocks glass, I’ve never had a mule that was not served in a copper mug and we saw other drinks served in cooper mugs so I’m not sure if the bartender did not know the proper way to serve a mule, or if they did not have a clean copper mug, or if it was even a bartender who actually prepared the drink as at any given point there were up to three people behind the bar, but there did not seem to be a dedicated bartender and at times it was hard to tell who was working and who was just hanging out. At 8:01, over half an hour after having been sat, we were told that our food would be there soon and about 5 minutes later our Fish and Chips and our Train Wreck Burger arrived. The menu stated that the fish and chips were served with caper lemon tartar sauce and malt vinegar. Mine was served with a plastic ramekin of ranch dressing. I asked for Tabaco and vinegar. I was brought Tapatio sauce and tartar sauce and told that they did not have tabasco, though I could clearly see that the couple at the table next to me had a bottle of tabasco sauce. I didn’t care about the hot sauce enough to point that out but I did ask again for my vinegar, I was asked what kind of vinegar I wanted so I replied malt vinegar, the kind that comes with fish and chips, my server then went back to the kitchen and eventually returned with a ramekin of malt vinegar, though I don’t think anything could have saved my food at that point. The battered cod was greasy and soggy I picked up the first piece and it was limp and oily and it fell apart under its own weight. The burger was overcooked and because of that it was dry and tough, the bun was burnt and the overall presentation of the burger was poor. We did not see our server again until we flagged her down to ask for our check. Overall this was a horrible experience. There seemed to be a lack of organization and leadership, no identifiable uniform standard, and a lack of food and service standards. I was baffled that a restaurant would bother to use cloth napkins for table service but put them on wobbly tables, charge $18 dollars for a burger but present it as overcooked slop, take the time to design a good menu but then not execute it, and provide a full bar but not staff it with a competent bartender. I’m not mad that this was such a poor execution of the service as much as I’m mad that it did not have to be. Frankly, the owners and management of 10 East should be ashamed of the food and service they presented this evening.
This place used to be amazing! Last year I was pregnant and craving their nachos. Got the food and the chips were burnt, inedible, and everything was just old and soggy. I called to talk to a manager and the manager argued with me that he made my food and if I was on time then it wouldn’t have been cold, and I said it wasn’t cold, it was burnt, and soggy. And he got really heated then said I could come get it redone. When I went he was nice until he found out it was me. He literally made someone else talk to me and disappeared. Today I asked my husband to get the same nachos. This time they didn’t nacho cheese, or creama, and just added random pieces of lettuce on top and some jalapeños…. We will never go there again. Ever. Just seems like they lost their integrity and pride in their food. This used to be our favorite place.
The service was amazing even though they were very busy. The mood was great fun!!
The service was amazing even though they were very busy. The mood was great fun!!
The service was great because of the team work and contributions from all of the staff. The food on the other hand was terrible. The noise level was obnoxious and it made for a poor experience.
Service was very good for a busy Saturday night. We sat outside in a quiet corner with nice lighting. Seats could be a little more comfortable. Drinks were delicious! The veggie pizza was so delicious!!! We will definitely return for another date night soon!
Had reservations and was seated promptly. After that everything else was slow as could be. Half hour until someone took our order and an hour more until we got our food. Food was delicious but need to work on their service for sure.
The service was great because of the team work and contributions from all of the staff. The food on the other hand was terrible. The noise level was obnoxious and it made for a poor experience.
Service was very good for a busy Saturday night. We sat outside in a quiet corner with nice lighting. Seats could be a little more comfortable. Drinks were delicious! The veggie pizza was so delicious!!! We will definitely return for another date night soon!