Wish I would’ve read the reviews before going here. Avoid this BWW or maybe all locations. This location forces an 18% tip on you even for a party of 1, and the service really sucks. The prices are ridiculous too!! I paid $20 for an Irish trash can. I literally only had 1 drink and some tater tots & my bill was approx $30. I was shocked. And forcing a tip when the server does NOT deserve it really ruined my day. I used to be a server so I like to tip good when I go out to eat but this barely deserved if any $2. The location was not busy and she took forever to charge my card and bring it back for me to sign. Had to wait another 30 min at this place waiting for the server to bring back my card.
Usually I’m not one to complain about poor customer service, but this was easily the worst customer service I’ve ever experienced. The longest wait to get greeted and an even longer wait for the overpriced and lackluster food. If you want chicken in the area you’d be better off going literally anywhere else. You spend the longest time waiting to be greeted, for the food, and for the check. Also, there’s no sound on the TV’s. I’d rather watch the game on a 1993 Toshiba TV with an undercooked Banquet TV dinner than experience that again.
We've had two horrible experiences at this location. The first one was when they were showing a boxing match. They charged us $35 a person and we couldn't hear anything. The second was on a weekend. It took forever to get our food even though the restaurant appeared to be 2/3 empty. We only got the food when we tried to cancel the order and the food appeared to be cold like was just left outside for a long while. The wings aren't that good and are just overpriced. They automatically added a 18% gratuity. We left as quickly as possible. With amount of excellent restaurants near there, we won’t be returning anytime soon.
Nice liltte sports bar/restaurant. I enjoy spicy food. Cauliflower was dynamite. I would have expected a larger beer selection though. But, honestly our waitress Alex made our night a lot better, she was patient and attentive with a jolly demeanor and made sure to address everything and our drinks were never empty! They were pretty busy and backed up but definitely made sure to make it a night out worth it. Thank you kindly! To the waitress, I hope you never change your mood working with the crazy customers! Much love to this location and I can promise, we will be coming back!
Ordered online and the online order got messed up. Went in person to this location to fix it and the GM handled it with no problem, I think his name was mark. So far I’ve only had good interactions with this location. And the foods good.
Extremely ghetto...do not recommend.As everyone else has been saying, they charge mandatory 18% tip for below sub-par service. Waiter came back back to our table 2 times because she got mixed up with the orders and gave us the wrong drinks.I ended up accidently adding an additional tip because I didn't realize it was "game night" (literally just a regular BB game, nothing special and no one was watching). They must know they won't get any tips so they have to force one on you AND they required a card before you order (huh? Who does that?).Food is good but way over priced, much better off going to Wing Stop down the street. This place used to be extremely busy but has fallen way off. I go to this mall very often but never ate at this restaurant till recently.This was first time eating at this location and my last. Needs to close and put something else there there isn't as low class charging mandatory tip and required card before ordering. That should tell you something about this establishment that has this practices.
Meh. So we went to BDubs at 1.00 in the afternoon, and we barely received any service. Remind you, they opened at 11. The lack of lighting wasn't much help, the restaurant greeter was mumbling with the mask on and it was nearly 10 minutes after we found a seat to be acknowledged. We ordered our drinks only to receive my cold and fresh briskly Apple Cider while the IPA drink we ordered, wasn't available, until we inquired about the drink. If we didn't mention it, we still be waiting for our drink. The music they played was spot on; cleared and very good music front the early 2000s but the service, awful. I'm not sure if it was the lack of employees trained to perform their job or the lack of management not training their employees on customer service.
Honestly I almost had a cow. As soon I sat down I saw a sign that read "mandatory gratuity added to all bills on game night". I'm not a sports fan but I sure love me some wings. The games that was playing was almost over. I had ordered Mc and cheese for my toddler and a Lemonade. It took almost 30 minutes after I got the Mc and cheese to get utensils and it took even longer to get his Lemonade. I had mentioned to who I thought was the manager that the Lemonade was super water down and that we didn't even touch it but they still charged me. Also what I thought was weird is that they took my card right at the beginning as if I was sitting at the bar to start a tab. I was not at the bar area. They just explained that a lot of people walk out on their bill that they started doing that as a precaution. Maybe it was just that one restaurant ?
I would recommend this restaurant. The service was very good. Alex was our waitress. We've been there many time but first time she was our waitress. Extremely polite, knowledgable and very friendly. She had other tables but never failed to make sure we didn't need anything.Made our visit much nicer. The food was good as always. Very fun atmosphere
This is the one you want to go to if in the area be careful with the one in lakewood and the one in cerritos ive gotten raw bloody wings there!!This one is great not a bad seat anywhere in the house!come here to watch the SUPER BOWL!!!GO RAMS!!!!