I live in Arcadia, but I went today for my first time to this location, because the Pollo Loco in Arcadia is so dry, so as always... I ordered fresh juicy chicken and oh my God it was so delicious! - I have been going to Pollo Locos for nearly 20 years and this the first time that I could taste All the flavors, it was so juicy so tasty, so delicious! Thank you Ladies for your hard work and excellent service. - Oscar 6-13-22
I have never done reviews before for the restaurant, but I have to do this one because the poor service and very bad quality of food , the waiting time for the cashier is 45minute, there are only 2 customers in front of me, average over 20 minutes to take one order, I had been so many el pollo loco in different city, I love them all but this one is like street vendors sells taco, the check they cut very small and broken pieces, and the salad is big pieces can’t even put in the mouth, the people waiting long line, they only open one register, the server talking and chatting, I can’t believe this kind of store in those days still open, they abuse the good name of the business and distorted, hope the top management go under cover investigation. My name is jenny jackson .
The service are so bad if you came after 8 pm don't have anymore chicken I not sure if the owner knows what's going on in this store
The quality of the food has gone down tremendously. The chicken is either undercooked or burnt. They treat the store like a street taco vendor. This place needs improvements. At least, it is a clean restaurant. The presentation of the dine-in isn't up to standard.
Food tastes good, just chicken portions have become smaller.
Best food ever. Always fresh and delicious!! My daughter loves the chicken bowl and I love the chicken tostada. Staff is always friendly and fast. Thank you. ?
the chicken was over cooked and dry
Enjoy their $5.00 lunch meal. Good deal with authentic food.
I don't review, but today I had one of the worse experiences in fast food ordering. I waited over 30 minutes for my food because they skipped my number. I even heard them say they skipped an order so I kept waiting but nothing happened. And this is the second time this year. I wish they had just acknowledged their mistake or even apologized, but they didn't even seem think it was anything after keeping me waiting for a while.
I don't review, but today I had one of the worse experiences in fast food ordering. I waited over 30 minutes for my food because they skipped my number. I even heard them say they skipped an order so I kept waiting but nothing happened. And this is the second time this year. I wish they had just acknowledged their mistake or even apologized, but they didn't even seem think it was anything after keeping me waiting for a while.