Beautiful rooms, stayed in the new side by the pool. Very clean and very spacious. Service was great. Wines were ok, restaurant food at dinner time was ok. But the overall resort is beautiful.
My girlfriend and I spent two nights at the Ponte Vineyard Inn, and it was a great time. The room was spacious with a large king bed overlooking the pool. We ate dinner the first night at the Bouquet Restaurant and enjoyed a red wine flight. The staff was friendly and helpful, and the ground are lovely.
Reserve two rooms. One person flies in from the islands and we get there a little before noon so the room is not ready. Understandable. It's early but the other person driving in from out of state gets her a little before 1:00 and is put directly into a room. So the policy at the place is that if you make a reservation you were pre-assigned a room before you arrive. If the person who is staying in the room doesn't leave and they don't get it cleaned up well. Too bad you keep waiting. Sometimes I expect more than I should, but then again if someone is there and there are rooms available why not put them in it?
Prepaid for the hotel, did pre-check in early in the morning before work. Went and picked up family from the airport and brought him back 4 hours later and we're told the room wasn't ready. Another family member drove in from out of state. Walked up to the desk. Checked into a room and that was that. Still no room for the person who's been sitting in the lobby for an hour. We were told flatly that you are pre-assigned a room before you get here and you have to wait until it's ready. We were told they do not guarantee anything before 4:00 p.m. I cannot imagine why if someone is there pre-checked in at 7:30 in the morning and arrives at 11:00 in the morning why they would not get a room before the people who check in after them.
Gorgeous Vineyard, beautiful gift shop, delicious wines, and outstanding service. Charming little restaurant. Didn't sample the food but the ambiance was exceptional. Entrance is welcoming with an abundance of blooming roses. The Inn is specular in architecture
Outstanding customer service! Perfect location, comfortable beds and the setting can’t be beat! We’ll definitely be back. Thank you to the staff for making our visit so memorable. And the local wineries were excellent.
Beautiful Spanish styled hotel resort with amazing views. Nice big open pool vita views. Beautiful landscaping and extremely well kept. Pond and fountain. Inside the resort there is a very good restaurant and winery. The rooms are very nice , large , our on the second story had balcony. Beautiful bathroom. They do several weddings.
We have been staying at this hotel since it opened, had some great stays and always enjoyed it. Although UK based we would ensure our California trips would always include a stay there. Not being able to travel for the last few years it was great to be able to return, however, I can’t say enough how disappointing it was and we’ll never return. Check in was awful, virtually non communicative, no recognition that we were returning guests, the smallest glass of Moscato offered in a plastic container. Check in used to be very welcoming, a full glass given in correct glass wear along with a tasting voucher for the tasting room. There was a fleeting mention of room service during check in, when queried we were informed the room wouldn’t be serviced during our stay due to Covid restrictions and lack of housekeeping staff. Staffing is not a guests problem, we are paying for a room that includes service, on our 18 night trip, this was the only hotel that didn’t offer service, Covid being used as an excuse is not acceptable. When arriving at our room, I realised we’d been given one of the worst on the property ( so much for loyalty), we’ve stayed in many rooms but this was next to the laundry, even sitting on the terrace the noise from the air vent is horrendous but I just couldn’t be bothered to argue with their attitude at the front desk and decided to accept it. Whilst the rooms have always had a rustic appearance, there is a time to redecorate, that time has arrived, the bedding is also outdated, sheets hardly fit the beds and make it uncomfortable. The final straw was the situation regarding restaurants, on a Tuesday only the cellar bar was open, both the hotel restaurant and Ponte vineyard restaurant closed, the bar serves burger or flatbread, that’s it. The food wasn’t good, the service just terrible. On Wednesdays, this too is closed as is the hotel restaurant, so only Ponte vineyard is open, on a chilly evening you have to eat outdoors. With this being unacceptable we checked out after one night, we were guests, but seemed more of an inconvenience. Never would I return.
My wife and I were married at the vineyard and stayed 2 nights at the Inn. The staff was very helpful and the view outside on our patio was just enchanting— both mornings we woke up to a sky full of hot air balloons! The entire property is so gorgeous (and it helps that the weather was great too). I’m sure we’ll be back!
Great place to stay and enjoy all that it has to offer. Awesome tasting room and delicious place to eat of an evening. The wines were spectacular too! You can walk to several other vineyards which makes it nice if you are wine tasting along the way! This was a beautiful Inn in the middle of the vineyard. The grounds were beautiful and so peaceful. Will definitely come back to stay here.