This was my first experience ever going to a Panera restaurant. I didn't know their process or procedures verywell. I went there for a meeting, so my focus was getting with my crew. But the staff were fairly good at pointing me in the right direction and where there was a little confusion, others jumped in to provide excellent customer service. The staff was very kind. The food was very good. And I'm not much of a bread person so that says a lot.
It’s not the first time they are adding bacon to my order and wasting my time, money and food.Not recommending to my community. AlsoI requested curbside pick up (I had kids in the car) but no one showed up. So I went in quickly, picked up my order and came out.
Monique, the manager at the Temecula location is rude, very unprofessional and is not good at customer service or her job. I rarely leave negative reviews (I have hundreds and they are public, so anyone can see them).I was with a newborn and my 18 month old in the car. I called to see if they can bring the order outside because I just ordered it for pick-up inside ... and all she cared about was to insult me and say that I WAS WRONG WHEN I ORDERED ETC. I know I didn't order curbside, thats why I called.Then she came out and talked on top of me, continued to say I placed the order wrong and when I told her I don't appreciate the way she is talking to me, she said: "I don't care".Terrible experience at Temecula location.Otherwise, we LOVE Panera and will always love it. We will just go to other locations.
I go to this location 2 or 3 days a week, today I stopped in order the same thing I ordered yesterday. The Asian lady ( I didn't get her name) rang it up with 35cents more, I questioned about it she said price went up this morning in rude way. I looked into the website the price was same. I've never seen her smiling or acknowledging me even though I see her so often every week. It seems like she was having with menu and kept insisting price went up over night. Bad service and bad attitude, I will look for a different location.
Ordered the chicken soup in a bread bowl for curbside. Arrived when order was ready and followed the instructions to let staff know I was here. 20 minutes later I had to walk into the store to find my order sitting on the to go shelf, cold. Definitely not worth the money.
Food was fresh and tasted great. The staff seemed over loaded and they missed a few things on my order. Other than that all was tasty and I plan on returning.
As crazy as this sounds my son and I had never been to a Panera Bread but we stopped by the one in Temecula and actually ate inside (which we don't do often anymore either). I was ridiculously pleasantly surprised by the level of customer service we got here. Mr. Jay at the front register as well as every other person we encountered was friendly helpful and so quick I couldn't believe it. Not to mention the fact that not even a 5 minutes and would go by without one of their employees walking around and sanitizing everything. Awesome job everybody! Thank you so much
The food is so healthy and delicious! How do they do it?My favorite meal is the Mediterranean Bowl.I can't forget their bakery:great European style bread including baguettes. Everything is always fresh.
Make sure to check your turkey chili for stickers! You just might be the lucky customer like me!
I love it here!! The staff is awesome. The coffee is free. It's comfortable and cozy and the food is affordable and great!! What more could u want? :)