Poor customer service. Even if the order is ready 20mins ago, employees wont let you pick up when you enter and you have to stand jn line. Also they prefer to spend time chatting among themselves than serving the customer requests.
My wife and I have tried many boba tea places. We both agree that this is the best!!
They treat different people differently depending on what you are perceived as (you read that right, it's like that).I would DO NOT recommend this place. Besides what's already been said, tea is not good.
Gong Cha has a nice variety of boba drinks and always has a good selection of seasonal drinks that I am eager to try whenever I visit. I love their brown sugar London fog latte. The brown sugar flavor goes so well with the earl grey tea and fresh milk. I'm only removing 1 star because the tea quality isn't quite as good as other boba places that I'd give 5 stars to, but it's still quite good.
Long wait times and crowded during peak hours. Great variety of drinks. Only 2 choices of food (plain or variant of mochi waffle [pretty good btw]. Good service, no min order fee for cards. Had benches to sit in and claw machines while you wait. Had a restroom. Better/higher quality tea than tea era (another established across the intersection), but much smaller variety of food (as mentioned before).
I have been going to Gong Cha in Sunnyvale on a daily basis for almost 3 years. I have always tipped the staff 15% to support the business. Furthermore, I have ordered the same drink every time I'm there. Recently one of the regular staff gave me the wrong drink. When I went back in the store, I had to stand in line again while my waffles were sitting around getting cold. When I asked for a refund, the staff refused to give it so I thought I'd talk to the owners Mike and Fran. Rather than having their support as a loyal customer, I was reprimanded on the phone for asking a refund for the wrong drink. In addition, I was told it didn't matter if they lost one regular customer since there were plenty of others around. I'm still in shock and will never be returning to Gong Cha again.
The place is pretty chill, and the drinks are very very good, there's also some food, but haven't tried it yet. Really recommended
A classic tea/boba place where if you want something simple but new. For me personally, I got the London Fog tea (Earl Grey with Brown Sugar) and just like the name, taste amazing. Give it a go!
This place has a decent variety, great flavors, and quick service! The prices are decent for milk tea, too.
Better than the Bambu in downtown Sunnyvale by a long shot