Everything online says you have to purchase tickets with Amex Platinum to enter, but was told on-site that you have to purchase Express or VIP (not currently offered) tix with Amex Platinum in order to enter. Expect better communication and zero discrepancies from a card like Amex Platinum. Disappointing.
They were super nice and helpful!
Inside Universal Studios Hollywood
Zero empathy from employees. They did not give us the right info on where we could use our vouchers. Managers cant help in any way, even when employees lie to customers right in front of them. At least take ownership in your mistakes.
The worst customer service