We went there on Saturday for late breakfast/brunch. We waited for about 5 minutes and then got seated. We knew what to order and they took our order right away. The coffee took so long (more than 15 minutes). I’ve been in several Ihop locations and the coffee usually served right away.The cups were dirty and had coffee stains on it. We asked for more sugar and the waiter didn’t even answer/talk to me he turned and “grabbed “ some sugar from another table and place it on our table. All other tables had a coffee pot but they gave us to cups only and didn’t bring any pots. We ordered only 1 spicy poblano omelette and a hash brown. It took 40 minutes!! We asked for extra onions and the omelette came WITHOUT any onions ?!
So we just walked out. They have horrible customer service skills. The white man who is a hostess was helpful kind and showed awesome customer service skills. The waitress completely ignored us. Didn't acknowledge us. She served and took someone else's order who came after us who was just sitting across from us. She was rude. She didn't even take our order at all. She needs fired asap. I will be calling the manager in the morning. I suggest do not go there at all.
I would leave 0 stars if possible. Today was just the last straw. Been several instances were we get on the waiting list to be seated. And we get skipped by other parties in similar size. Today it took about 30 minutes to get seated, which is decent since it was a busy morning. Once we were seated. They never took our orders for drinks. 10 minutes go by. Then I see they sat another party and brought them their drinks right after and took their orders for food. Annoyed, we got another waiter that took our orders for drink and the meal. About 35-45 minutes later. Still no drinks, no food or any type of service. So I would never recommend this place to anyone anymore.
I was there with my family for lunch after our time at Sunday Morning Worship. I ordered a salad. It was brought to me with a hair (not mine) in it. I alerted our server and he quickly said he'll have another one made for me. Would you know, the second one also had a hair in it. Then I just ate a little leftover pancakes one of my grandchildren didn't finish. When I was given the ticket to pay for everything, they STILL wanted to charge me for a salad with hair in it. So I spoke directly to the manager on duty. She removed it off the ticket. After I paid, I asked is that all I get for your restaurants mistakes, nothing else? She said . . . . 'nothing, that's it'. I explained to her that last week I had dinner at Texas Roadhouse in Tracy, Ca. My daughter had a hair in her steak dinner. She was not only given a replacement dinner plate, but also a coupon for 2 people to have a free dinner at their restaurant again. IHOP didn't give me anything other than removing the salad off my ticket. Where's the invitation for me to return to IHOP again? I'm not happy with this location.
Like many restaurants trying to make a comeback during/after covid, their prices have gone up drastically, and they struggle to hire experienced employees.Since there seemed to be only one server, he looked like he was "pacing himself." He wasn't in a hurry to do anything. At least he was working and not just staying home collecting unemployment.We won't be back.
We were seated right away, asked if we wanted something to drink and were given menus. The waiter was checking to see if we needed anything and was very nice & polite. It was delicious.
Love this place. Anna was our waitress she was awesome. Very busy but she was always smiling and helping everyone. Good food. We had the waffle breakfast and the cali sandwich. awesome!!!
Their bathroom smells horrible and they have roaches smh need cleaning and we have virus an bacteria this is a restaurant food place I couldn’t spend my money and I’m disabled smh
I was there an hour ago,service was decent,food couod be better...smoke sausage smells a bit old.My apple juice on the other hand was ok the 1st serving,but my re-fill was dirty and had lipstick marked on it and glass were dinghy.Had bad experienced there few years ago and haven't been there since because if that reason..I just thought things would have changed!! Hammer lane IHOP please step it up!!
This ihop was short staff this day but they did there best to get our meals as fast as possible. I pre ordered n the line was long waiting but they took care of everyone waiting plus dine in. So I think they did a good job.