One star is all you get when I order a classic Pollo bowl and the person at the register tells me I can't have any extra salsas with my meal. He told me they ran out, so i went home with my food, minutes later I sent my son back to buy another bowl and asked for extra salsa and can you believe it, he received as many as he asked for. He got 6, I got none. How Fair was that ? And why was I refused when I politely asked ! So I have no desire to do business with this location.
The lady that took our order was told TWICE at the speaker that we wanted a TOSTADA salad and again at the window when we went to pay. Yet, I STILL recieved the wrong order. Told 3 times and even confirmed what we said and she STILL gave us the wrong thing.
I love their pollo
Someone left a label/sticker in my loco salad! I almost eat it ?!Workers from el pollo loco please pay attention!!!And customers check your food before eat it!
This place has horrible service. I was there on Dec. 18 2021 at noon. I ordered two tostada chicken salads. The avocado on the tostadas was really bad, i will attach pictures to show how disgusting the avocado on my tostadas looked, i had to remove it. Not only was the food quality bad , but also the window attendant at the pick up. I asked her for pico de gallo, cilantro and onions when paying. When she brought the food , the onions, cilantro and pico de gallo where not included. When i was about to ask her for them again, she cut me off by closing the window on my face. Not the only time i get bad service here. Other times i been served cold chicken, undercooked rice and not to mention a dirty dining room, the times i have dined in. I did an online survey on store and left number for corporate to call me and it seems they do follow up or care about complains.
First of all I am a very loyal costumer of el pollo loco at imperial hwy brea, I ordered one tostada chicken salad and one chicken avacado borritto. When I pulled up to the window I t was a asian girl with glasses handing me my food. I looked at the bag it was only one salad then I looked at my receipt it charged me for a cup of water $2.49. I had to wait and order the chicken burrito again which I payed one more time for it. I Also have never payed for a cup of water in my whole life. The girl was super rude. She rolled her eyes at me and my brother with no apology or anything. I don’t recommend this place at all. DO NOT WAIST YOUR TIME HERE!!!!!!
They mess up all my order I order a family meal 10 pieces mix for $24 which I pay more to get a extra side order with total be $32. My sides I ask for rice, black beans and mash potatoes. You know what they only gave me 8 piece meal and only a small mash potatoe and no rice no bean. They gave me instead a Mc and cheese which I didn't ask for. They ask to see my receive 10 times and they were all giggles and I ask for my order 5 times and nothing. There's pure young people working there at night and no one did nothing. Really bad service don't recommend. Please check our orders every time before you leave a drive throw window don't mind any one behind you ? make sure you got what you order.
Warning! As of Dec 2021.Don't order pick up from this pollo loco. They don't want to open the store.So if you are in a rush and need to pick up an order quick you will need to sit in the drive thru.I tried calling to cancel the order. They won't even answer the phone.
The service was ok, it could of been better. But I guess with the short hand and all in staff it's kind of understandable. Cashier really did not offer the tortillas with our meal, granted not our first time here but still you tend to forget, well she the cashier just put in our order "No Tortillas". Not a good deal when obviously your getting the combo, she should of reminded us the cst. To top it off, our meal took 10min to prepare?, really?? To bouble chicken bowls took 10min??. I found a metal object in my meal, of which I just did not say anything but did show my husband. The metal object seem to be from the scrubs they use to clean the pots and pans...huh just a 3 star..
I been seating here in the drive thru for one hour and then 10 minutes waiting to get my order in