They are always out of stock on popular items. Bread bowls, chicken, chicken soup etc. Why is this location even open?
I rarely ever write reviews and I only try to write nice ones but I am writing this one in hope that this location gets some help. I get Panera almost everyday and it saddens me how things have went downhill. I understand they are understaffed but every time I visit I have a issue. Either not listening to your special order requests forgetting something ect. Even the managers did not care to come over to hear my concern. Don’t even try to order curbside you will be waiting even though they are not busy. They finally have breakfast again after not having it forever. I usually drive out of the way to another location bc I know my happy mood will become sad once I visit. Corporate pls help or train the staff better.
The service here is so great, and the girl who was working here was really helpful and friendly. I have the coffee pass, so I go to a lot of different Paneras, all over, and this place had some of the nicest employees. The food was good, per usual, and everything was pretty clean.
Things are getting really ridiculous, hence the review. Didn’t bother to write a review these past few months, no matter what the issues were as I understand everyone is short staffed. But today in the pickup order when they put an empty chips bag (our order has 3 chips bags, they placed 2 full bags & 1 opened & empty bag - really grossed us out), thought it was time to write the review. As usual, the food is so so (we don’t even have any expectations anymore, so am not even going to complain about that) & very minimal quantity of ingredients in the sandwiches. Yes, our bag had the proper seal/tape closure + there was no delay in picking up our order.
I love our Panera Bread restaurant!!When I was in there today, I was disappointed to see one female employee not keeping her nose covered, then I noticed a male employee who is not covering his nose OR mouth!!Very concerning!!One apple can spoil the lot.The two of them are not being fair to their customers or their fellow co-workers. Sad that they are getting away with this.Sincerely,Long time customer
This location is understaffed. Long line around 12:30 on a weekday. Had to wait 30 minutes to get our Sandwich and Soup. The sandwich and Baguette were served cold. It was supposed to be hot sandwich. It was more of a bread and less of chicken and Avocado. Soups were served in paper cups. No salt or Pepper offered. I would not go to this place again.
I have always had positive experiences here. However, if you ever order for an important business meeting I recommend calling ahead and making sure they have everything you ordered. For me, they were out of the cookies I added to the large order and the entire thing was canceled leaving me to run out of the meeting and to the restaurant to place a new order.
Place has really gone downhill over the years. This past week i have ordered for pickup a few times since its close by and found that half the menu was out of stock when trying to order.And then when i have been able to order there has always been something wrong. Soup container was leaking before I even picked it up off the shelf and the bag was torn. A different time the Mac and Cheese was ice cold with with actual ice crystals in it. And usually my sides are missing and Utensils where missing.The receipt on the bag has a check list but I guess nobody checks to make sure everything is right.
Give Kyle a.k.a Oval a raise. Best baker in Panera Bread history. He baked me some loaves the other day and they was bussin no kizzzzy.
I love panera, but the last two visits in simi valley were a bit dissapointing. I mentioned it to manager Anthony but he could have cared less. I'm ok with some mishaps with the food and coffee, but I wont return because of Anthony who was so rude on both my visits