We love taking family and friends from out of town here and also like to dine here ourselves for special occasions. We had family coming from out of state and made reservations to take them here this past Father’s Day. Unfortunately, our experience was unfavorable this visit. Although we had reservations for 6, it took a little time to be seated, even though most of the main dining area was surprisingly empty. We’re not sure why we weren’t seated in that main area, we felt like they wanted to seat us away from it. They sat us at a table in a large room way in back of the restaurant between the bar area and the outside dining area, which seemed like a storage area that didn’t have any decor, or ambiance, like the main room. We were the only party seated here for our entire stay. Servers and staff passed our table several times and it wasn’t until 20mins later someone finally acknowledged us. Unfortunately, it was begrudgingly as the server seemed reluctant to wait on our table. She said something to the effect, “I guess I’ll be waiting in you….” We are not a demanding group of people, we waited patiently and politely so her behavior and attitude towards us was unwarranted. She was rude and would slam down items on the table. I understand restaurants are understaffed and sensitive to that, however, it was not that busy, as much as it should have been for Father’s Day, nor did it warrant rudeness to us when we were being polite and not making unreasonable requests (we asked for a glass of water refill and she came back, slammed a pitcher of water on the able and walked away). What’s more upsetting is that my dad passed away in May and my sister, who was there with me, were going through his things and would be spreading his ashes later that week. I took us to this nice restaurant to celebrate my dad’s final Father’s Day with my family but the service that night was unacceptable and unprovoked, and left me embarrassed and upset. It was such an awful experience that I will not return.
It's a shame this place has gone downhill. Used to be a fairly reliable restaurant. About par with the union hotel. Unfortunately it hasn't handled the pandemic well and seems to be struggling. Foods gone steadily downhill and so has some of the staffing. They seem like they're struggling every time we go there. Probably won't be going again. Maybe try it again in another year or two. Hope they pay that poor waitress that seems to be the only one who gives a darn well. Girl was jogging all over the place helping where she could. Felt bad for her. Clearly some drama going on there though amongst the staff since most of the other employees didn't seem to care in the slightest.
The food is great. Service is bad. Especially when eating in bar.There is about 12 tables we were sitting at 1of the tables and had to go up to the bar to order drinks and food. She didn't give us water or ask if we needed or wanted any thing else. Had to go up to bar for service. There were only 7 people in the bar area to service. I won't go back or refer this place to anyone.
Old place that need love and renovation, the top of the bar was mouldy, the staff they was unprepared and unprofessional to host us. Well food: appetiser 1 slice of tomato with a mozzarella cigliegino, some salad with some old dry carrot that I found a piece of wood of course nothing was seasoned!!!!!!!! Homemade focaccia bread old, not proof properly and over salty, well we start with the main course after a long waiting time arrived a disgusting mountain of s……….., - pasta al pomodoro: the pasta over cooked (almost a porridge) the tomato? Was almost invisible! And tasteless. - scaloppine al marsala: totally wrong dish with unnecessary ingredients like the breakfast bacon, a ton of flour, mushrooms. Side dishes boiled carrots and boiled broccoli of course no seasoning! - Well the dessert tiramisu (in Italian tiramisu means bring me up) honestly this tiramisu bring me down! At the end of the story we didn’t eat and we went to eat some pizza somewhere else.
Great service, delicious old school authentic Italian food, family/kid friendly.
Best Italian gem in town. This IS the spot to take a lover. Truly felt like I was in Italy. Not to mention food was incredible.
Absolutely the most delicious Alfredo sauce and pasta I've ever had. The staff was awesome, and the views, wow. It was such a nice experience, I can't believe I haven't eaten here before now
The menu's beverage selection was heavy on wine selection; however, neither my husband nor I are into wine. He had to ask if there was any beer, and the waiter seemed a little judgemental about that. It was only as I overheard another table order mixed drinks that I learned other alcoholic beverages were available too. Prices seemed high for the quality of food, and soup or salad was extra. The free bread was tasty, however. The view is quite nice, but the parking lot and entrance from the street need improvement.
I'm sorry that I have to give the Villa only three stars this time, however even though the service was great as usual I was not impressed by the food. I went there only to find out that the chef did not prepare Eggplant for the Saturday night dinners and that was my request when I made reservations. end up ordering Prawns with a sauce that might have been better over Pork or some meat. Brown sauce with mushrooms and tails attached so couldn'tsee that the tails were still attached until I bit into a prawn. Not a fan of this dish..
The food was good although the price was quite high but acceptable for California standards. However I was bombarded with the thought of uncleanliness. Just from the place I sat I could see 4 pieces of trash on the floor in plain view, three of which I pictured. The clamshell in the second picture was directly under our table. Another show of uncleanliness was what appeared to be the manager, picking his nose in plain sight. Our waitress provided good service and our food was a little slow but reasonable. All in all the service and deeper look at the place did not meet the expectations I had from the elegant building and the reviews I read.