They have created a cozy lounge offering some outstanding cocktails and offer dinner with some great meals. An exciting addition to the Miramar
My husband and I visited the hotel this weekend as a staycation and were not impressed. Check in: Was ok, desk attendant seemed busy and the interaction felt very impersonal. Room: Not happy, we opted for a room that had a balcony and ocean view. We ended up on the second floor directly on top of the roof that was visibly covered in trash (towels, cigarettes, pens and candy wrappers). The bathroom faucets (both sink and shower) were leaking and felt dated. Overall the room was incredibly basic and felt rough around the edges. I had expected more when spending close to $500/night. Room service: only prepackaged foods and no sweet items available after 10pm. Breakfast: We had breakfast in the morning at the Fig restaurant. I ordered the avocado toast, more like a cucumber toast with some industrial made guacamole below. Check out: process felt more personal but might have been since I brought up some of the issues.
My daughter is attending UCLA in the fall. I am looking for routine lodging when I visit her. This hotel is located in Santa Monica within walking distance of shops, restaurants and the beach. The location is wonderful. The room itself is average. I was however extremely disappointed with the outdoor accommodations. We stayed for 4 days and the outdoor chairs were first come first serve. We made several attempts each day to get a lounge chair and not one day were we able to.
Lobby and Fig Restaurant noise was totally unacceptable due to a lack of sound absorbing carpeting. On each of my four days at the hotel, I observed people in the lobby bar and Fig Restaurant literally yelling at the person sitting next to them. I've never seen anything like this in my entire life! A chaotic atmosphere due to guest decibel levels. Piped music is far too loud, as well. I'd like to add another issue that was totally off putting. Upon checking in after a long flight, the young lady at the Front Desk informed me that my room would not be cleaned nor would my bed be made each morning. I'm 78 years old and was taught by my nanny to make my own bed every day since age four! Why would I pay $447+/night and be expected to make my own bed? This is the first time in 50 years of global (Australasian/European) business/pleasure travels that I've been told, in essence, "Make your own bed!" I mentioned this to a few business associates in Santa Monica and they were simply aghast. While I understand California water restrictions for sheets and towels and perhaps loss of staff due to COVID and other issues, I refuse to accept that a hotel now expects guests to make their own beds, tidy their own rooms, empty their own trash, and use the same towels for a four night stay. However, the cleaning women were SUPERB in every way. Cheerful, quick, and thorough! Simply superb!! Unfortunately, on one morning when I asked for an additional bar of soap, the women told me she didn't have any soap on her cart. I mean, truly, why wouldn't the hotel supply her cart with essential guest needs, i.e., soap? She was more than willing to run to get some but time away from her routine troubled me so I told her to forget it. I bought a bar of soap at CVS that day. How does that strike you? On a brighter note, the food was superb in the Fig Restaurant; I had asked for a quiet corner because one man in our group was celebrating his 81st birthday. The manager went out of her way, quickly and efficiently, to bring us blankets and a heating element as it was a rather chilly evening. So, my two concerns for your future reputation is 1) how can the Fairmont Miramar lower guest and other ambient noise in the lobby and restaurant and 2) how can the Fairmont Miramar end the expectation of business guests, or any guests for that matter, to clean their own rooms? Very basic hospitality industry issues for management to discuss and remedy. Sheila Magee
I was there for a wedding and have stayed there before. Always a great experience. Rooms are clean and the staff is incredible and friendly. Easy access to the beach and restaurants in the area. The restaurant in the hotel is great too! Overall, it was a great stay!
Excellent service!! Comfort at it’s best!! Great location! Literally a few minutes walk to Santa Monica Pier!! Beach is across the street!! Definitely will be staying here again!!! Highly recommended!
Came here to spend time with family after a year apart. It started with a mix-up ( my fault) but the front desk staff were gracious and accommodating and solved the problem. The rooms were ok nothing special and the view was nice though offset by the pounding music from the club below. Luckily the windows were relatively sound proof and by the time we went to bed the music was done. Though I understand that things are just opening up, I was disappointed that more amenities were not available (spa was closed and the main restaurant I was closed) the two days we were here. That being said, we ate at the Lounge both nights and had a wonderful server Lupe. She was efficient, prompt, helpful and friendly. She was there when we needed her but not hovering. The night manager came and chatted with us both nights as well. It was a nice break from reality and would come back just for the staff.
We had a wonderful time at the Fairmont. We stayed in a family suite. It was perfect for our family. The room was clean and the staff very attentive to all our needs. We loved the fact that the hotel had bicycle at our disposal.
We visited the Fairmont Miramar for the first time recently and, suffice it to say, we were highly impressed! We were celebrating my wife's birthday and I called ahead of time to ask if they could help have flowers in the room and accommodate a delivery so that everything was ready when we arrived. Not only were they incredibly helpful with my requests, they went above and beyond, providing us celebratory amenities that I didn't even ask for. I cannot speak more highly of Pete, Raymond and the entire front desk staff. As a result of this experience and how we were treated, we've decided that this is now our go-to hotel whenever we come to Santa Monica and are already planning our next excursion. Oh and I'd also like to note how amazing the food is at Fig - we visited other much more expensive restaurants in the area and they all paled in comparison to the service and exceptional food at Fig.
We were hoping to have a great experiencie @ Fairmont Miramar Santa Monica. Unfortunatelly, we didn’t. After leaving the hotel around 10:30 AM this morning and visited LA all day, we came back after dinner 11:00 PM and our rooms were not done! The person in charge @ front desk tried to give all kind of explanations but couldn’t find out what happened... Difficult to understand how Fairmont Hotels are operating without providing basic services to their customers. Fabian De Pedro