Cold, distant service.Before I ordered, I raised my hand to ask a question and the server said "What's the problem?" I just had a question to ask. No problem. The rice noodles were all one big clump stuck together, precooked. The portion of vegetables was extremely meager especially because I didn't order any meat so it'd be nice to offer a respectable portion of vegetables. They didn't check back on me or ask me how my food was. This is the first restaurant review I've ever given anywhere.
They have good food no doubt however, the service is awful for that they get 2 stars. I’ve been here a lot and I love it but last time I went the server gave us something we didn’t order (pork buns) we thought oh cool it’s free food that’s nice of them (the guys English wasn’t the best and just gave it to us with a smile) it turns out it was the wrong table and they then said we had to pay for it despite being their fault.
Food was good. But dislike how rhey didn't get our order right. He was also demanding for a tip?. Very unprofessional. Sorry specially if I see some random object in my water. And not getting my order right? Why do I need to give a tip.. never again
I loved Bettys Noodle House and was heartbroken when I found out they went out of business. Luckily I found Monster Pot as they sell the same udon noodle soup as Bettys. The noodle soups are tasty and flavorful, and are served super quick. I have never had any non-noodle soup dishes, but can tell you the noodle soups are phenomenal. The people who run Monster Pot are nice but customer service was stressful because it was hard to communicate with the waiter since I knew no mandarin and he knew little English. We were given an iPad to order in silence and couldn’t ask any questions about the ingredients because of the language barrier. Seating is okay, it’s in a weird part of downtown thus I recommend taking your food to go, and eating it by the beach.
Had the Pho. It was pretty good, and fairly priced for take out.
I ordered salt and pepper shrimp, but got chicken wings instead. Here is a photo of the garlic broccoli for $10.25! The container isn’t even 1/2 full. The Szechuan noodle broth had 3/4 “ oil on top, I removed. 2 Szechuan noodle dishes, broccoli for 1 person. Salt and Pepper what was supposed to be shrimp, but got a 5 chicken wings, $52.20! I won’t be back!
I just had the best beef pho I ever had in Santa Cruz county and it’s been a long journey to finding good pho around here but I found my place!
Just a BAD experience overall. The customer service was horrible. An older man "served" our table disturbingly rude and unprofessional, throwing stuff in our faces. We asked for a cup of hot water to help with a group member's stomachache and were responded with, " Sorry we only sell hot tea (for ~$5/cup)." I mean, wow, unbelievable!! We got a hot water cup from the neighbor restaurant, Sesame Korean Grill, and the waitress of Monster Pot finally decided to give us a hot cup of water...(?!)We tried spicy kimchi hotpot, tomato hotpot, fried rice, and spicy noodles. For average of $15/dish, NONE of them was worth it. And I truly mean none, regardless of their services! The foods were either TOO salty or too bland or overcooked. The portion was also not appropriate for the price IMO.In short, I do not recommend this place at all.
Been meaning to try Monster Pot for a while now but couldn't ever line up opportunity with their hours... also: COVID.So my son and I went there for lunch today and we both think it was aces!We were seated as we walked up. Immediately given instructions on how to order from their digital menu (they provided a tablet). The waiter told us the food would come in about 10 minutes and showed up in about 5. Pretty decent sized menu (as one would expect). I had the Chow Fun with chicken and my son had some sort of spicy something or other. I should have taken pics... Sorry. Dim Sum menu section had a lot of the usual suspects, but had several wing options including Korean fried wings (which I will try next time). It's impossible to beat my wife's Korean wings, but I'll give Monster Pot a shot at the title.
Got this place(door dashed) because my girlfriend and I were super hungry and SC doesnt have many options. The food tastes and looks like something straight from the frozen isle at safeway. Curry is actually awful, grainy and extra salty. My girlfriend's soup was basicalt boiled chinese duck sauce with peppers!Im never one to write reviews, but $15 for a $3 meal is completely unreasonable.In the end we threw it away and heated up a frozen pizza!(oh and it literally stained our bowl)