Today on Monday, July 11, 2022 around 12:00 AM I went to have lunch, I sat at the bar, I only had limited lunch break . It was almost 30 minutes and Diego did not hesitate to ask me what I want to eat he did not even started making my sushi . I was very upset and I asked that guy Diego the sushi maker. Is my food coming up ? and he said yes, yet it wasn't true because he hasn't even started yet he lied . He was making other people's sushi first, even thought I came first . Diego overall had a bad attitude .I told Veronica what happened and I asked her to give the check to pay the 2 beers and a miso soup that was my third time been there with my siblings but I would not go there anymore because of him I did not have anything to eat all day I was very hungry . Anyways Veronica the second waitress who brought my second beer was very kind and friendly .
Service was abysmal. It took 20 minutes just to get a check to our table. Would not recommend if you want to have a pleasurable dining experience.
Worst experience ever!! It took 30 minutes to get a drink. Waited an hour and still no food. Turns out our Waitress didn't realize the food ticket didn't print for the cook. She didn't even bother to come apologize and explain, we had to ask about our food.
Bassi and Diego were really chill and fun to talk to! I'm not too sure on the negative reviews maybe it was just busy or bad timing. Both times I went there the servers were very attentive and my food was given very quickly, this place gives a lot of sauce with their sushi and it tastes so good! I definitely recommend the aquachile shrimp. I was very happy :) will be coming back next time
Service is Mediocre. Most of The Employees are Teens that will Forget your order & bring you something different than what you order.Now On The food apart the only thing I liked what's the Lobster Roll That does Not made of lobster instead of Craw fish.They Do Not Have Cevichez only one Ceviche that is Mediocre and the Drinks are so water down can't even taste alcohol.Definitely not coming back!
I have always enjoyed it here, but the last two visits the quality has been poor. I ordered oysters and literally don't see them in the shell. The same rolls I always order had a very strange taste. Service was poor and the music is way too loud. Unfortunately two times back to back is enough for me to find a new go to
I can not speak on the Slymar location but the Valencia Location use to be excellent customer service. As of last couple of months the wait to Get your Food (not to be seated) is Ridiculous for sushi. Even when they are not busy your still waiting 45+ minutes for your rolls. On multiple occasions people who have been seated 10 minutes after me with more people and ordered more have gotten their food before my table. We use to love coming here and now it’s always disappointing.
Service sucks. Waited to be seated for 20 minutes. Ordered three rolls, waited and waited for about an hour and apparently my order was lost in the shuffle. Ended up getting my order to go. Lost my appetite after seeing people who showed up after me get their order before me. If I could give zero stars I would. Won’t be coming here anymore.
The Sylmar location was too loud. Valencia is no different. The service is terrible. The server (s) forget your order. For statics purpose don't serve food on broken or chip plates. The drinks do not have much taste. The food is a fusion of sushi and Mexican ceviche, creative, different taste. Turn the music down a little bit, is a restaurant not a club!
Best sushi ? ever!We got aguachile roll delicious ?Mariachi rollCrazy boy rollDynamite rollTeriyaki rollRamenI could give them 10 starts if I could for best food and service!