Absolutely HORRENDOUS customer service. I had to do a doordash delivery today and it consisted of a quart of ice cream as well as a 6 pack of ice cream cupcakes. Not only did they originally just hand me the quart but they made me wait longer for the cupcakes which I legit could’ve just grabbed from the freezer. One of the two workers there said the cupcakes were in the freezer behind me which implies I could’ve grabbed it myself since nobody was doing it for me when they gave me the quart ; I had a past delivery where a worker knew I needed a product in the freezer additionally and got it for me. None of these workers did. So I waited . The other girl who by the way is SUPER disrespectful, asked to take a pic of my doordash order and texted it to her boss because she said she wasn’t sure if she had to make the cupcakes or not. Okay but no. I’m not going to wait longer if you need to make them because you should’ve been prepared when the quart was handed to me. The text in the end was not even remotely necessary because she never updated me on that. I waited some more and finally decided to grab a 6 pack ice cream cupcake out of that freezer because the other worker said they were in there twice . As I take one and walk over to hopefully get a to go bag, the rude girl worker snaps “you can’t just take that. Put it back.” When I was told by her co worker it was in that freezer. Which implies again that I can take it myself. They clearly weren’t doing anything. And I wasn’t “just” taking it. I was taking it for the order they were not prepared with. This girl is beyond rude. She clearly doesn’t even want to be there . They’re very disorganized and lack any sort of urgency for doordash deliveries. And don’t tell me I’m simply taking something from your building when you weren’t prepared AND a worker told me the correct item was in that freezer. So so so rude .
Kim has the best customer service! We don't come here often so we are not too familiar with the menu. Kim was very patient with us while we were deciding. We will definately be coming back to this loation!
My family and I went to get some ice cream from this location and I would rather deal with mall traffic and parking than go back to this location. The ice cream was on point as usual, but the staff has no customer service skills.
I ordered a love it size. Got a like it. Asked for a waffle bowl got nothing.
Customer service was garbage!! One worker had air pods on and completely ignored me! I had to pull off my mask to ask for help after trying to get his attention his attention once all i wanted was a lid he grabbed it and just handed it to me. No other acknowledgment! Music was blaring!! Will not return to this location again! If he could leave no stars i would!!
After waiting for 25 mins, got to know they ran out of chocolate. Not worth wasting the time just to find out they are out of ice cream
Very disrespectful workers they get angry if any costumer have any question .The manager she’s very rude giving attitude for no reason
Worst ice cream, I am a regular to cold stone but this time I ordered it in doordash for pickup and they put in burnt brownie in chocolate devotion and I got ice cube in my ice cream, worst. Watch out if u are ordering and picking up your order.
Great place for sundae like icecreams! The staff is always cheerful and make the orders very quickly. Chocolate devotion, cheesecake fantasy and strawberry blonde are few of our favorites.
We love chocolate devotion !Staffs were good couple of times we went