Worst chipotle ive ever been to. Where do i start..Very lazy and unprofessional staffThe most disgusting floors and tables. Looks like it hasnt been cleaned in days. The bathroom was disgusting.Corporate needs to step in here BIG TIME
Very unpleasant experience visiting the location on El Camino Real today 5/20/22 at 1:00 PM. I go to order a burrito and they’re out of chicken and white rice. I asked the employee how long the wait would be until the chicken and rice is ready. His response was 15 minutes so I said okay that’s fine I’ll wait and come back to order. So the 15 minutes goes by and I go back in line to re-order. I ask again when the chicken and rice would be ready. Again same answer, ANOTHER 15 minutes? I wasted my 1 hour lunch during work to drive here and back for the employees to waste my time. Sadly this location is the closet to my house and I visit chipotle very often. I don’t plan on visiting this location ever again!!
Food promised at 7:10 was ready at 7:27. Not a big deal, they are on the end of a dinner rush. Ordered for pick up. Pick up orders are prepared in a different area than order in orders. Replaced my "Mexican coke" with sprite without notification. When asked about it I was told "out of coke" asked for a fountain drink and was given a small without a refund of the difference. Also, not a super big deal. 5 minutes after pick up we found room temperature food. Is the side area where to go orders are prepared not heated? Tortilla on the burrito was brittle and dry.Every table was dirty, food and trash was on the floor in both the dining room and food preparation areas. 3 out of 4 lemonades we're completely out. 3 staff members were working.When people say that Chipotle is gross and makes them sick, I wonder if they are referring to this location.
I do not go to chipotle too often but when I do it’s usually to treat myself once in a while, today I did just that. The server skimped on my chicken for my bowl (you’re charging $9.15 for that much?) and when he put cheese it was barely enough so I asked for moreNot to mention he skimped on my rice too.For the prices you’d think they would give decent portions…..And speaking of prices , chipotle just keeps getting more expensive by the decade . Yay inflation but it’s more than that…. Each time I go to one it appears as if the prices increase and they aren’t listed on the physical menu, for example their tortillas on side used to be 25 cents and weren’t even listed on the menu itself. Now they’re .30 all of a sudden? And you don’t even find out till you’re at the friggin register . Then comes the guac. Oh my I cannot tell you how much this annoys me — their physical menu reads guac for $2.55. Not what’s listed on my receipt hereSay what you want but it’s false advertising, every penny counts
Customer service is just outright non-existent. Once you walk in, the vibe from the crew is just like they are absolutely miserable.Secondly, i asked for a salad and the next thing this girl (felt like she was in her own world) then said next "what kind of rice do you want?". Never at a Chipotle have i had been asked what rice i wanted with a salad. Lmao. And then i requested to have veggies. She then responded, "we are out of veggies". I asked when they'd he made, she shrugged and said sorry. I walked out. Never had an issue with the De Anza Chipotle. Going there from now on!! ✌✌✌✌✌✌
I always love this chipotle outlet with Professional staff, clean food, and tasty food.For my GD during pregnancy, this was the best option for my diet food.
I got sick immediately after eatting a steak burrito bowl from this food establishment on March 8, 2022. I drank a bottled water with the meal. I will spare you the symptom details but I am still feeling the aftermath hours later.
HUGE burritos. Very fresh and healthy tasting food. Kind staff. Fair prices. I like this place, both as a location and a company/restaurant.
Best service I received from a Chipotle store. This is an overdue review on the exceptional customer service that I received from Melissa. I even asked her name before I left to ensure she receives a 5-star review. I love Chipotle yet I am not a huge fan of cilantro. When she found out that they don’t have plain white rice at the back, she genuinely apologized (which she didn’t have to). When I said I would be fine with the regular white rice, she was the kindest by letting me know she would do her best to get rice portion only so that I would get as little cilantro as possible. I am not a reviewer type of person but I really wanted to highlight the best customer service that I received and really hope the management sees this review and acknowledge Melissa for providing service that a customer would never forget. (Thank you again Melissa!)
My order is ALWAYS late, the staff is EXTREMELY rude. I kept going back, hoping it might get better, but not any more. This is the worst chipotle I’ve ever been to.