I love Peet's coffee for it's bold drip coffee selection, as well as the solid espresso based drinks. This Peet's is no different in terms of the quality of its drinks. However I think the customer service could be improved when placing an order in-person. I used to feel welcome coming in to the store up until recently. The lady who appears to be in charge has not been as friendly nor welcoming to me as a paying customer on several recent visits. It has come to the point where it almost feels like she's doing me a favor. I will say that this is isolated to her as the other staff are much friendlier and welcoming. I will update my review if the service improves.
I'm normally a Starbucks guy so I went to the Corner Bakery across the street from this shop to get a latte. When the machines were broken I walked across to Peet's and I'm glad I did. Peet's coffee is smoother than Starbucks and it was a pleasant place.
Not just great coffee. Also great music! It’s like they hacked into my playlist. ?
Best hot chocolate I've ever had ?
This review is specifically for Marilyn (I think is her name. She has long brown hair and is in her early 20s). I was having issues with the Peets app and connectivity and wanted to redeem some points and a coupon I had. Marilyn tried to help me but I had no reception, so she helped me out with redemption on my drink.The manager (I think) with glasses overheard me talking about it to my friend and asked me what had happened, then went over and spoke to Marilyn about it like she shouldn’t have done that.What’s so sad is that Marilyn did a great job, helped me out and I would have definitely stopped by this Peets when I pass through SB again. But the manager (or lead, whoever she was) listening in to my conversation and then talking to Marilyn about the situation made me feel what she did was wrong, when she was trying to make it right.Please give Marilyn a shout out and a raise. She’s great!
It was a bit hard to find it is very secret
Got a frappe was extremely watery 3rd time this happened SAD. Never had this problem anywhere else.
Peets is the best...wish we had one near us.
Well I won't be going back here. A very inefficient, rude young lady who identified herself as the manager. I know times are rough and employees are hard to find, but whoever owns this place should review their current staff. Giesle is out ruin you business. Travel far to avoid this establishment.
A great place to chill out! Every time I visit this coffee shop, I feel a different kind of comfort. I am a huge lover of their icy mocha. It is well worth your time to visit this location, whether alone or with friends and family. No one can compete with their excellent client service, good coffee, and reasonable prices. Strongly advised!